Auto Center Customer Service Representative

Mills Fleet Farm e-Commerce Enterprises, LLC; Appleton (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the automotive sector is seeking an Auto Center Customer Service Representative to join their team. In this role, you will be the first point of contact for customers, helping with service appointments, product information, and resolving concerns. You should have a strong background in customer service and a passion for automobiles, providing exceptional service in a fast-paced environment. Competitive pay, employee discounts, and growth opportunities await you. Join us at Fleet Farm where your career drive begins!

Benefits

Competitive pay

Great employee discounts

Team-oriented culture

Ongoing training and growth opportunities

Qualifications

• 2+ years in customer service, automotive, or sales roles.
• Strong communication skills and ability to stay calm under pressure.
• Solid computer skills, including working in a Windows environment.

Responsibilities

• Serve as the first point of contact for customers via phone and email.
• Schedule tire and service appointments quickly and accurately.
• Resolve customer concerns and complaints in a professional manner.

Skills

Communication

Problem Solving

Customer Service

Teamwork

Multitasking

Education

High School Diploma or equivalent

Post-secondary education

Tools

Windows Operating System

Job description

Auto Center Customer Service Representative

Job Category: Corporate Offices

Requisition Number: AUTOC044328

Apply now

• Full-Time

Locations

Showing 1 location

Corporate Office
2401 S Memorial Dr
Appleton, WI 54915, USA

Description

At Fleet Farm, we keep our customers moving—and you can be the voice that helps make that happen! We're looking for a Customer Service Representative to join our Auto Center team. In this role, you'll be the first point of contact for customers looking to schedule service appointments, get information on tires and parts, or resolve concerns with friendly expertise.

If you love cars, enjoy solving problems, and take pride in providing exceptional service, this is your opportunity to drive your career forward!

What You’ll Do:

• Serve as the first point of contact for customers via phone and email.
• Schedule tire and service appointments quickly and accurately.
• Deliver expert product knowledge and solutions with a helpful, upbeat attitude.
• Resolve customer concerns and complaints in a professional, respectful manner.
• Collaborate with in-store personnel to ensure seamless service from booking to completion.
• Stay on-script while still keeping conversations warm, informative, and helpful.
• Manage a high volume of calls and multitask without missing a beat.
• A high school diploma or equivalent (post-secondary education is a plus!)
• 2+ years in customer service, automotive, or sales roles
• Strong communication skills and the ability to stay calm under pressure
• A team-first attitude with the ability to work independently
• A willingness to learn about our tire, parts, and service offerings
• Solid computer skills, including working in a Windows environment

What to Expect:

• Periodic overtime during high-demand seasons
• A fast-paced, customer-focused environment
• Ongoing training and growth opportunities
• Working under the guidance of the Senior Manager of Auto Operations

We’re more than just a Midwest favorite—we’re a team of hardworking individuals who believe in honest service, expert support, and helping our customers take care of what matters most.
Join us and enjoy:

• Competitive pay
• Great employee discounts
• A team-oriented culture you’ll be proud to be part of

Apply Today – Start Your Engines with Fleet Farm!

Your next great career move is just a click away.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.