Auto Casualty Claims Supervisor

firstchicagoinsurance; Bedford Park (IL); Hybrid; USD 53,000 - 106,000; Full time

Benefits offered by this job

Competitive Salaries

Medical and Dental

401k with generous match

Paid Time Off and Holidays

Tuition Reimbursement

Wellness Program

Telemedicine Benefit

Job summary

First Chicago Insurance Company seeks an experienced Auto Casualty Claims Manager to lead the Auto Casualty Unit at our Bedford Park or Oak Brook locations. After training, this hybrid role offers growth within a growing company and the chance to advance.

You will supervise staff, ensure compliant investigations, manage settlements within authority, and drive quality service while developing your team.

Qualifications

• 5+ years auto liability claims, PD, or supervisory experience.
• 5+ years managing litigated personal auto files a plus.
• Strong technical and administrative background in auto claims handling.
• Ability to work independently with company policy and procedures.
• Good leadership, training and development skills.

Responsibilities

• Lead, motivate, and direct the Auto Casualty Unit staff members.
• Review files and diary entries to ensure proper investigation and fair settlement.
• Place authority level on claims and approve settlements within limits.
• Review reports and design procedures to improve settlements and service.
• Oversee procedures to assure effectiveness and compliance.
• Determine training needs and participate in programs.
• Coordinate with litigation and related areas as needed.
• Develop and manage a cost-effective defense strategy.

Skills

Auto claims leadership

Team supervision

Litigation handling

Communication skills

Organizational skills

Job description

Are you unhappy at your present job?

Are you going nowhere in your current position?

Is it time for a change?

Are you currently an experienced Auto Casualty Claims Supervisor looking to join a growing company where you will be rewarded for your hard work, and have future upward career growth opportunities?

Or

Are you a seasoned Auto Casualty Claims Adjuster looking for that next step in your career where you can share your knowledge and lead a team of adjusters?

If you answered YES to the above, it's time to talk to First Chicago Insurance Company!

We offer:

• Competitive Salaries
• Excellent benefits
• Growth opportunities!

Apply only if you consider yourself a career professional who loves to work, because we work hard here!

Our Auto Claims Management Team will be responsible for the direct supervision of the Auto Casualty Claims unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusion of claims. Monitor production, staff development and the quality of files assigned to the Unit.

**This is a hybrid position (after training). Seeking local candidates to work in either our Bedford Park location, approximately one mile south of Chicago Midway Airport, or our Oak Brook location.**

DUTIES & RESPONSIBILITIES:

• Lead, motivate, and provide direction to the Auto Casualty Unit staff members
• Conduct file and diary reviews for the purpose of monitoring adjuster's work and to ensure appropriate investigation, documentation and fair claim settlement practices are followed, and company quality standards are maintained.
• Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority.
• Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels, and ensure that desired quality and quantity levels are maintained.
• Oversee the implementation and monitoring of procedures to assure effectiveness and compliance.
• Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes.
• Work with staff relative to any suits drawn on cases with respect to litigation handling.
• Develop and manage a cost effective defense strategy.
• Identify Systems issues/problems/suggestions for enhancements.
• Manage the administrative functions of the unit which include:
  • Review, provide direction and assign new losses
  • Screening and selecting candidates
  • Setting performance objectives and monitoring performance results
  • Conduct performance appraisals
  • Complete reports as necessary
  • Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
  • Conduct unit meetings
  • Review and respond to Department of Insurance complaints
  • Review and direct claim activity on customer inquiries
  • Complete special projects as assigned.

QUALIFICATIONS REQUIRED:

• 5+ years auto liability claims, PD, Casualty Claims and/or supervisory experience
• 5+ years managing litigated personal auto files a plus
• Non-Standard auto claims handling experience a plus, not required
• Strong technical and administrative background in auto claims handling
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures
• Good leadership, training and development skills
• Excellent communication, interpersonal and organizational skills
• Ability to pass written examinations where required by state statutes to become a licensed claim
• Hybrid position (after training is complete)

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $52,500k/year-$106,250k/year*

*Published ranges are estimates