Auto & Casualty Claims Manager | Team Leader

Amwins; Plano (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Paid time off

Educational reimbursement

Hybrid schedule

Life & AD&D insurance

Flexible spending accounts

Parental leave

Employee assistance program

Job summary

Amwins is seeking a Level 1 Claims Manager to lead a team of claims professionals responsible for timely investigation, coverage analysis, liability assessment, and claim resolution. This office-position offers a hybrid schedule after training and includes a comprehensive benefits package.

You will oversee daily claim assignments, coach staff, and ensure regulatory compliance while maintaining a customer-focused approach.

Qualifications

• 3–5 years of experience in personal auto claims, including BI, liability, and physical damage.
• 1–3 years of management experience.
• Must be fluent in English; Spanish is preferred.

Responsibilities

• Oversee daily claim assignments and ensure timely first contact with all relevant parties.
• Monitor investigations, coverage analyses, and liability decisions for accuracy and completeness.
• Review claim documentation to ensure compliance with company standards and regulatory requirements.
• Coach and develop team members to strengthen investigation quality, communication, and negotiation skills.
• Maintain oversight of reserves throughout the life of the claim; ensure appropriate adjustments are made.
• Escalate potential fraud, severity concerns, recovery opportunities, or complex issues.
• Collaborate with material damage units, injury adjusters, and internal partners to support smooth claim handling.
• Track and report team performance metrics, including timeliness, cycle time, reserve adequacy, quality results, and customer satisfaction.
• Support escalated customer concerns with clear explanations of decisions; promote a high-performing team culture.

Skills

Personal auto claims

Management

Bodily Injury (BI) knowledge

Regulatory compliance

English proficiency

Spanish preferred

Education

Bachelor’s degree or above

Job description

Amwins is seeking a Level 1 Claims Manager to lead a team of claims professionals responsible for timely investigation, coverage analysis, liability assessment, and claim resolution. This office-position offers a hybrid schedule after training and includes a comprehensive benefits package.

You will oversee daily claim assignments, coach staff, and ensure regulatory compliance while maintaining a customer-focused approach.