Associate Auto Adjuster

OnDek Solutions; Richmond (VA); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Hybrid schedule

Training program

Competitive compensation

Job summary

OnDek Solutions is hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurer on their Level One Auto claims team. You will investigate, evaluate, and settle non-complex personal auto claims in a fast-paced, customer-focused environment.

The role offers hybrid work with 2–3 days in-office and 2–3 days remote, plus a training period. Starting pay is $24/hour with a pathway to $50,000/year after direct-hire conversion, plus career development and mentorship.

Qualifications

• Associate degree (or pursuing) strongly preferred.
• 1–3 years of customer service, financial services or hospitality experience.
• Proficiency with dual screens and multiple software platforms.
• Strong written and verbal communication skills.

Responsibilities

• Process payments on non-complex auto claims.
• Review electronic claim files for completeness.
• Make empathetic outbound calls to policyholders.
• Coordinate vendor, rental, and repair appraisals.
• Set reserves, collect documents, and issue correspondence.
• Identify claims not involving complex liability or disputes.
• Assist with phone queue during peak times.

Skills

Customer service

Financial services

Hospitality

Communication

Time management

Multitasking

Emotional intelligence

Education

Associate degree or pursuing

Tools

Microsoft Office

Job description

We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer, our client offers a collaborative, inclusive environment committed to your career development and professional growth.

This isn't just a job—it’s a career path. As an Associate Adjuster, you will play a vital role in investigating, evaluating, and settling non-complex personal auto claims. Working in a dynamic and fast-paced environment, you will be the empathetic voice helping policyholders navigate unexpected events while meeting key operational goals and performance metrics.

What’s in It for You?

Career Development: Quick conversion timeline (average 3–4 months), robust training and development, hands-on experience, personalized coaching, and ongoing mentorship.

Competitive Compensation: Starting at $24.00/hour with a clear salary increase to $50,000/year upon direct-hire conversion.

Work Schedule & Hybrid Flexibility:

Workplace Model: Hybrid schedule with 2–3 days in-office and 2–3 days remote. (Note: In-office presence may be required during the initial training period).

Shift Schedules: Training schedule is 8:30 AM – 5:00 PM. Post-training shift will be either 9:00 AM – 5:30 PM or 9:30 AM – 6:00 PM.

Key Responsibilities

Process and perform payment functions on non-complex, multi-state personal auto claims.

Review electronic claim files for completeness and proactively gather missing details or documentation.

Conduct empathetic outbound calls to policyholders, providing clear guidance and establishing next steps.

Coordinate vendor, rental vehicle, and repair appraisal processes, confirming claim resolution and final payment amounts.

Set up predetermined reserves, collect bills/documentation, and issue outbound written correspondence.

Recognize coverages, claim processing guidelines, and system workflows (claims in this role do not involve complex liability determinations, questionable damages, injury claims, or coverage disputes).

Support phone queue volume during peak times and identify/route complex claims requiring reassignment to senior adjusters.

Qualifications & Skills

Education: Associate degree (or currently working toward an Associate degree) is strongly preferred.

Experience: 1–3 years of experience in customer service, financial services, or hospitality preferred.

Technical Skills: Proficiency in using dual screens, toggling between multiple software platforms, and utilizing MS Office (Word/Excel).

Communication: Excellent written and verbal communication skills across phone, email, and core software applications.

Core Competencies:

Self-starter with an energetic, positive, and professional attitude.

High emotional intelligence, empathy, patience, and effective conflict-resolution skills.

Strong critical thinking, problem-solving abilities, and sound decision-making judgment.

Excellent organizational skills, time management, and ability to multitask in a fast-paced environment.

Adaptable, collaborative, and team-oriented.

Physical Demands & Work Environment

Ability to use a personal computer and standard office equipment for extended periods.

Ability to sit and/or stand for 75%–90% of the workday.

Comfortable working in a dynamic, high-volume environment.