Autism Clinic Service Coordinator

arizonaautismunited; Mesa (AZ); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Health benefits

401K with match

Paid time off

Paid holidays

Maternity/paternity leave

Student loan forgiveness

Job summary

AZA United is hiring a Service Coordinator in Mesa, AZ to support families and children affected by autism. This full‑time role supports scheduling, enrollment, and cross‑team coordination to ensure seamless services.

The position involves onboarding new clients, coordinating staffing, and ensuring accurate records in EMR systems. A strong communicator with organizational skills is essential for success.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1 year in a similar administrative role.
• Experience with AHCCCS/DDD or insurance funding preferred.
• Proficient with Microsoft Office and EMR systems.

Responsibilities

• Assist program leaders in maintaining optimal client enrollment.
• Coordinate daily schedule changes to avoid gaps in services.
• Arrange room assignments for clients and communicate with staff.
• Maintain up-to-date appointment information in practice management systems.
• Work with the supervisor to monitor and optimize authorization utilization.
• Attend meetings to plan for scheduling, utilization, and onboarding.

Skills

Organizational skills

Excellent communication

Multitasking

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

EMR systems

Job description

This is a great opportunity to join an Arizona Top Workplace, a non‑profit organization, that truly cares about people and offers great professional development and internal job growth! Do you want to know you're making a difference in the lives of families and children affected by autism? Join our team as a Service Coordinator and you'll get a chance to work hard to help families and grow with purpose!

SCHEDULE: Full‑time. The anticipated schedule is M‑F 7 am‑3 pm. COMPENSATION: Starting pay range $23‑$26 per hour DOE + Scheduled Raise Program. LOCATION: East Valley Center, Mesa, AZ.

Job Duties

• Assist program leaders in maintaining optimal client enrollment.
• Coordinate daily schedule changes to avoid gaps in services.
• Arrange room assignments for clients and communicate with staff.
• Maintain up‑to‑date appointment information in practice management systems.
• Work with the supervisor to monitor and optimize authorization utilization.
• Attend meetings to plan for scheduling, utilization, and staff or client onboarding/off‑boarding.
• Initiate onboarding activities for all new clients.
• Maintain regular contact with onboarding families and follow up until all items are collected.
• Perform data entry tasks to prepare new clients to begin services.
• Collaborate with Family Support, Billing, and Clinical Teams to coordinate the start of services.
• Communicate and collaborate with clients and staff to provide high‑quality service coordination and resolve challenges efficiently.
• Participate in follow‑up processes to ensure families and staff are adequately supported.
• Work with the Administrative, Program, and Outreach Teams to improve systems related to scheduling and staffing.
• Support clinical staff as needed (e.g., bring materials, allow bathroom breaks).
• Answer phones, provide information, route calls, take messages.
• Coordinate clinic tours for new clients with the Senior Clinical Supervisor.
• Open and close the clinic on scheduled days.
• Provide front‑desk coverage when other staff are absent.

Experience & Qualifications

• High school diploma or GED required; college degree or equivalent preferred.
• Minimum of 1 year in a similar administrative role.
• Administrative experience with funding sources such as AHCCCS, DDD, or insurance preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills with tact and perspective across diverse populations.
• Ability to multi‑task, prioritize and independently plan daily workloads.
• High competence with Microsoft Office (Outlook, Teams, etc.) and EMR systems.
• Knowledge of autism spectrum disorders, systems of care, and related treatments preferred.
• Must pass a fingerprint clearance check and other hiring requirements.
• Must have reliable transportation, valid car insurance, and registration.

Benefits

• Competitive salary and scheduled raise program up to twice a year.
• A comprehensive health benefits package including health, dental, vision, pet insurance, HSA contributions, company‑paid short‑term/long‑term disability, and basic life insurance.
• Student Loan Forgiveness through the Public Service Loan Forgiveness program for those working at least 30 hours a week. For more information: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
• 401K plan with up to 4% match after one year of service.
• Generous paid sick time, PTO, and 12 paid holidays.
• Paid maternity and paternity leave.

Autism knows no race, religion, gender, or identity. We welcome applicants of all backgrounds and value diversity and inclusion within our workforce.

For more information about AZA United, visit www.AZAunited.org or view our profile on www.glassdoor.com.

Arizona Autism United (AZA United) complies with federal and state disability laws and provides reasonable accommodations for applicants and candidates with disabilities. If an accommodation is needed for the application or interview process, please contact our Human Resources department.

Email: [e-mail] | Phone: 602‑773‑5773 (Human Resources).