Authorization Specialist II, RCM

Team Select Services, LLC; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401(k)

Referral program

Job summary

Team Select Home Care seeks an Authorization Specialist II, RCM to manage authorization requests for all insurances. You will report to the Authorization Manager, RCM and ensure accurate eligibility checks, timely authorizations, and proper documentation.

Responsibilities include handling pre-authorization, reauthorization, and appeals when required, while coordinating with field staff and internal teams to verify patient coverage and consent requirements.

Qualifications

• Excellent verbal and written communication skills across all levels of authority.
• Strong organization, problem solving, and project management abilities.
• Able to independently file appeals with multiple payors.
• Troubleshoot eligibility issues with internal teams as it relates to insurance coverage.

Responsibilities

• Check eligibility/benefits for patients at intake and monthly for non-Medicaid insurances.
• Obtain annual eligibility details, patient deductibles, and out-of-pocket costs.
• Notify staff when patient responsibility requires consent verification.
• Track and obtain authorizations for all locations and reauthorizations as needed.
• Enter authorization data into the EMR and verify payer setup for active policies.

Skills

Communication

Organization

Problem solving

Project management

Appeals

Eligibility issues

Adaptability

Understanding patient benefits

Deadlines

Professional demeanor

Education

High school or GED

Job description

The Authorization Specialist II, RCM is a position that performs the authorization requests for all insurances. In this role, you will report to the Authorization Manager, RCM.

Duties/Responsibilities

• Checking eligibility/benefits on patients as needed: upon intake if not previously done for all patients, monthly on patients with non-Medicaid insurances, and at the beginning of each month where prior authorization is not required.
• At the beginning of every new year, obtaining details on eligibility, patients deductible and out of pocket costs.
• Communicating any patients that will have a patient responsibility with the appropriate staff so they can verify the patient will want services and to inform field staff to correctly fill out the consents.
• Tracking and obtaining all authorizations for all locations, along with reauthorization throughout duration of patient care.
• Data entering all authorization information into the system.
• Verifying accuracy in payor setup in EMR for all active policies.
• Maintain electronic record of all authorizations.
• Run reports daily, weekly, and monthly for department.
• Communicate with both internal and external customers to ensure authorizations are utilized accurately.
• Determine through eligibility and payer knowledge if the company can service a patient.
• Appeal denials as required by payer, including appeals through the health commission or applicable governing body.
• Attend regular meetings with branches as needed to ensure open communication.
• Perform other duties as assigned.

Required Skills/Abilities/Knowledge

• Excellent verbal and written communication skills with ability to communicate across all levels of authority within company.
• Excellent organization, problem solving, and project management skills.
• Able to independently file appeals with multiple payors.
• Troubleshoot eligibility issues with internal teams as it relates to insurance coverage.
• Able to effectively deal with change.
• Understand the patients benefits throughout the patient admission.
• Able to complete projects within specific timetables.
• Able to successfully interact with people in face-to-face situations as well as by telephone in a professional and effective manner.

Education/Experience/Licenses/Certifications

• High school or GED diploma required.
• Minimum of two years’ experience in health-related authorization and eligibility required.

Physical Requirements

“You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.”

• Requires the ability to write, dictate or use a keyboard to communicate directives.
• Utilizes proper body mechanics in multiple environments.
• Requires the ability to function in multiple environments.

FLSA Status

Non-exempt

EEO Status

Administrative Support Workers

Benefits + Perks of Joining the Team

• Select Family Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Time
• 401(k)
• Referral Program

Pay Range

Pay Range: $18.00 - $22.00 / hour

Team Select Home Care reserves the right to change the above job description and qualifications without notice.

Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law.

Team Select Home Care is an employment‑at‑will employer.

Team Select Home Care is dedicated to transforming lives by providing compassionate, high-quality in‑home care. Founded in 2008, our mission is to change lives for the better. We advocate for families in need, treat our patients like the heroes they are, and empower our team members to make a meaningful difference every day. We specialize in long‑term adult and pediatric private duty nursing, personal care services, and family caregiving programs, all with a personalized, patient‑centered approach. Our commitment to excellence is reflected in everything we do, from the way we care for our patients, to how we support our team. We believe that our employees are the heart of our mission, and we’re dedicated to your growth and well‑being. At Team Select, you’ll find opportunities for continuous training, career advancement, and professional development.