Authorization Representative

Florida Orthopaedic Institute; Saint Petersburg (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Florida Orthopaedic Institute is seeking a referrals and authorizations coordinator to accurately obtain and document all referrals and authorizations for patients. The role involves contacting physician offices, insurers, and patients to ensure authorization for physician services and scheduled dates of service.

The ideal candidate has 2+ years in a medical setting, excellent customer service, and strong data entry skills to manage high call volumes and complex documentation.

Qualifications

• Candidate must be a high school graduate.
• 2+ years of experience in a medical environment.
• Excellent customer service and communication skills.
• Able to multi-task and handle high call volumes.
• Excellent data entry skills.

Responsibilities

• Coordinate with primary care physicians and/or insurance companies to obtain referrals for office visits prior to the patient’s scheduled appointment.
• Ensure all authorizations are properly documented in the system.
• Advise patients of any potential problems concerning obtaining authorization prior to the scheduled appointment.
• Coordinate with Billing/Collections to research and obtain authorizations on previously denied claims.
• Coordinate with Benefit Verification Rep to confirm benefits when problems occur.
• Use insurance websites (Availity, Humana Military (Tricare), United Healthcare, etc.) to obtain referrals/authorizations.
• All other duties as assigned.

Skills

Customer service

Data entry

Multi-tasking

Communication

Education

High school diploma

Job description

Position Summary:

Responsible for accurately and efficiently obtaining and documenting all referrals and authorizations. Ensures all patients are authorized for the physician, the date of service and all anticipated services. Referrals and Authorizations are obtained by contacting physician's offices, insurance companies, and/or the patient.

Key Responsibilities

• Coordinate with appropriate primary care physicians and/or insurance companies to obtain referrals for office visits prior to the patient’s scheduled appointment.
• Ensure all authorizations are properly documented in the system.
• Advise patients of any potential problems concerning obtaining authorization prior to the scheduled appointment.
• Coordinate with the Billing/Collections department to research and obtain authorizations on previously denied claims.
• Coordinate with the Benefit Verification Rep to confirm benefits when problems occur.
• Utilize insurance websites (Availity, Humana Military (Tricare),United Healthcare, etc.) to obtain referrals/authorizations
• All other duties as assigned

Qualifications

• Candidate must be a high school graduate.
• 2 or more years of experience in a medical environment.
• Excellent customer service and communication skills.
• Able to multi-task and handle high call volumes.
• Excellent Data entry Skills

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.