Authorization & Patient Access Coordinator

East River Medical Imaging, PC; United States; On-site; USD 30,000 - 34,000; Full time

Job summary

East River Medical Imaging, PC in United States is seeking an Authorization & Patient Access Coordinator to support pre-authorization and scheduling, and to gather information needed for payer interactions. The role collaborates with clinical teams to ensure timely authorization and accurate patient data.

Candidates should have a high school diploma and healthcare exposure or related education, strong customer service skills, and the ability to work with minimal supervision while coordinating

Qualifications

• Education/experience as listed: High School Diploma with healthcare exposure or equivalent.
• Strong communication and organizational abilities.
• Ability to work with minimal supervision while coordinating with teams.

Responsibilities

• Obtain and document authorization for patient care per guidelines.
• Collect demographic, insurance, and financial information from patients and payers.
• Verify insurance eligibility and assist with authorization follow-up.
• Collaborate with clinical teams to plan current and future authorization needs.
• Assist billing with claims issues related to insurance authorization.

Skills

Project management

Time management

Communication

Organization

Education

High School Diploma and 2 years college/Healthcare experience

Job description

Job Title

Authorization & Patient Access Coordinator

Reports To

Patient Access Supervisor

Department

Patient Access

Updated Date

10202025

FLSA Status

Non Exempt

Salary Range

22 25hour

Summary

At East River Medical Imaging our mission is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort for our patients Each of our physicians is certified by the American Board of Radiology Together they represent all areas of sub specialty medical imaging including cross sectional musculoskeletal oncologic and neuroradiology The Patient Access Specialist monitors incoming patient orders and gathers information needed to complete the pre authorization and scheduling of an order Evaluates portions to be paid by the customer as well as perform all insurance related assignments as instructed

Duties

• Obtain authorization for patient care initial authorization re authorization follow up on prior authorization etcFollow approved guidelines and policies regarding routine patient and payer interactionsCollect review discuss and document demographic insurance and financial information with patients and payersMaintain progresstracking reports on outstanding authorization to ensure timely request receipt and processing of authorizationWork closely with the clinical teams and referral sources regarding current and future authorization needsAssist billing with claims issues due to insurance authorization denialsVerify insurance eligibility; contact patients and departments with any negative outcomes

Competencies

• Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments AdaptabilityDependability Follows instructions responds to management direction; Accepts criticism and feedback; Adapts to changes in the work environment; Changes approach or method to best fit the situation; Manages competing demands Commits to doing the best job possible by working the necessary hours to complete assignments; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibilities for own actions Completes tasks on time or notifies appropriate person with an alternate plan Quality Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality Language Ability Ability to respond to common inquiries ability to read write and comprehend instructions correspondence and memos Ability to effectively present information in one on one small and large group situations to customers clients and other employees of the organization Reasoning Ability Ability to solve practical problems interpret a variety of instructions furnished in written oral diagram or schedule form and define problems collect data establish facts and draw valid conclusions Ability to deal with a variety of variables in situations where only limited standardization exists

Qualifications

EducationExperience High School Diploma and 2 years college experience or 2 years experience in healthcare or combination of education and experience Skills Project and time management skillsAbility to work with a minimum of supervision while understanding the necessity for communicating and coordinating work efforts with other employeesStrong work ethic and emphasis on attention to detailsExcellent customer service communication and organization skillsCommunicate professionally with patient physicians and staff in addition to language ability in the competency section

Computer Skills

To perform this job successfully an individual should have knowledge of MS Outlook MS Word RIS IC PACs Royal solutions

Supervisory Responsibilities

This role has no direct supervisory responsibilities

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is frequently exposed to work near moving mechanical parts The employee is occasionally exposed to fumes or airborne particles risk of electrical shock and risk of radiation The noise level in the work environment is usually moderate

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The employee must regularly lift and or move up to 10 pounds frequently lift andor move up to 25 pounds and occasionally lift andor move up to 50 pounds Specific vision abilities required by this job include Close vision Distance vision Peripheral vision Depth perception and Ability to adjust focus While performing the duties of this Job the employee is regularly required to stand; walk; use hands to finger handle or feel; reach with hands and arms and talk or hear The employee is frequently required to stoop kneel crouch or crawl The employee is occasionally required to sit; climb or balance and taste or smell The above job description is not intended to be an all inclusive list of duties and standards of the position Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor