Authorization Coordinator

VNS Health; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Referral bonus

PTO + holidays

Health insurance

401k match

Wellness programs

FSAs

Tuition reimbursement

Career growth / CEU credits

Job summary

VNS Health in New York is seeking an Authorization Specialist to efficiently create and modify member authorizations and orders. You will resolve discrepancies, handle calls and correspondence, and coordinate with care teams to ensure timely services.

The role requires at least two years in customer service, strong communication skills, and solid PC knowledge (Word/Excel/Access). This is an on-site position offering competitive benefits and growth opportunities.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two years in a customer service role.
• Excellent oral and written communication skills required.
• Advanced PC skills including Word, Excel or Access.

Responsibilities

• Create and modify authorizations and orders for Members in a timely manner.
• Research, troubleshoot, and resolve authorization issues and discrepancies.
• Handle inbound/outbound calls, faxes, and emails.
• Coordinate with Providers and Members on authorization requests.
• Communicate with internal departments regarding services and issues.

Skills

Customer service

Communication

PC skills

Education

High School Diploma

Tools

Word

Excel

Access

Job description

Overview

We invite you to come be a part of a growing, cutting-edge health plans department and leading home care organization with over 130 years in the business. In this role, you’ll be responsible for efficiently handling authorization/service requests, collaborating across departments to resolve issues promptly, and ensuring effective and timely delivery of services.

What We Provide

• Referral bonus opportunities

• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays

• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

• Employer-matched 401k retirement saving program

• Personal and financial wellness programs

• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program

• Generous tuition reimbursement for qualifying degrees

• Opportunities for professional growth and career advancement and CEU credits

What You Will Do

• Creates and modifies authorizations and/or orders for new and existing Members in an accurate and timely manner

• Researches, troubleshoots, resolves authorization and/or order processing issues and discrepancies

• Completes activities, including but not limited to, inbound/outbound calls, as assigned, faxes and emails

• Coordinates with Providers and Members regarding authorization requests and/or activities

• Communicates with Care Management, Member Services, Membership and Eligibility and other internal departments regarding Member services, authorization requests and issues

Qualifications

Education:

• High School Diploma or equivalent required

Work Experience:

• Minimum of two years of experience in a customer service role required

• Excellent oral and written communication skills required

• Advanced personal computer skills, including Word, Excel or Access required

• Utilization Management experience preferred

Pay Range

USD $20.98 - USD $26.23 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.