Audit Support Services Coordinator

Employers; Towson (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Employers in Towson, MD is seeking an administrative assistant for premium audit support within the department. You will assist the Director and other units, manage audits for multiple states, oversee monthly billing, and collaborate with the carrier to resolve issues.

Responsibilities include processing audit-related documents in Nexus and Peake systems, maintaining inboxes, and supporting policyholders and agents with audit guidance.

Qualifications

• A High School Diploma or equivalent is required.
• Basic PC skills (Word, Excel) are required.
• Ability to multi-task and re-prioritize daily.
• Excellent verbal and written communication skills.
• Bilingual skills preferred.

Responsibilities

• Fiduciary responsibility for ensuring other states' carrier policies and audits is accurate.
• Maintains, monitors, and manages other states coverage audits.
• Review and submit other states premium audits to the other states carrier for processing.
• Conducts and oversees monthly billing for Q & A for other states coverage.
• Collaborate with other states carrier to resolve any issues that may arise.
• Provides critical administrative support to policyholders and agents for the Nexus system.
• Processes and reassigns disputes for audits.
• Reconciliation of Peake and NEXUS systems to ensure that voluntary, physical, non-compliant, and Smart Pay audit billings are correctly entered and reflected in Nexus and Peake to ensure accuracy of Nexus and Peake generated reports.
• Manages Smart Pay (Payroll Services System) ensuring that the correct payroll information is accurately reflected on audits prior to billing.
• Applies the understanding of audit functions and processes while performing all tasks associated with the following audit functions: Completed Audits, Non-Compliant/Cancellation Audits, Revised Audits, Audit Disputes, Vendor audits and Audit Reassignments.
• Maintains, monitors, and manages Outlook mailboxes for incoming emails and faxes from policy holder, agents..etc.
• Process Outlook mailbox transactions accordingly.
• Collaborate with Policy Holders, Agents and internal business partners via phone and email; educating them on the audit process, providing guidance, providing Nexus system support, and by providing requested documents as needed.
• Provide administrative and general office support to the premium audit department such as ordering office supplies, processing auditors incoming mail, coordinating department events, maintaining office files, and other office duties as needed.
• UAT (User Acceptance Testing), liaison for the Premium Audit Department.
• Cross trains with other positions in Premium Audit, such as billing.
• Contributes to the achievement of established department goals and objectives; adheres to departmental policies, procedures, quality and safety standards, and consistently exhibits Chesapeake's Values and Behaviors.
• Performs other duties and special projects as assigned.

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

POSITION SUMMARY:

This position is responsible for providing direct support to the Department Director and other units within the department.

DUTIES AND RESPONSIBILITIES:

• Fiduciary responsibility for ensuring other states' carrier policies and audits is accurate.
• Maintains, monitors, and manages other states coverage audits.
• Review and submit other states premium audits to the other states carrier for processing.
• Conducts and oversees monthly billing for Q & A for other states coverage.
• Collaborate with other states carrier to resolve any issues that may arise.
• Provides critical administrative support to policyholders and agents for the Nexus system.
• Processes and reassigns disputes for audits.
• Maintains, monitors, and manages other states coverage audits.
• Reconciliation of Peake and NEXUS systems to ensure that voluntary, physical, non-compliant, and Smart Pay audit billings are correctly entered and reflected in Nexus and Peake to ensure accuracy of Nexus and Peake generated reports.
• Manages Smart Pay (Payroll Services System) ensuring that the correct payroll information is accurately reflected on audits prior to billing.
• Applies the understanding of audit functions and processes while performing all tasks associated with the following audit functions: Completed Audits, Non-Compliant/Cancellation Audits, Revised Audits, Audit Disputes, Vendor audits and Audit Reassignments.
• Maintains, monitors, and manages Outlook mailboxes for incoming emails and faxes from policy holder, agents..etc.
• Process Outlook mailbox transactions accordingly.
• Collaborate with Policy Holders, Agents and internal business partners via phone and email; educating them on the audit process, providing guidance, providing Nexus system support, and by providing requested documents as needed.
• Provide administrative and general office support to the premium audit department such as ordering office supplies, processing auditors incoming mail, coordinating department events, maintaining office files, and other office duties as needed.
• UAT (User Acceptance Testing), liaison for the Premium Audit Department.
• Cross trains with other positions in Premium Audit, such as billing.
• Contributes to the achievement of established department goals and objectives; adheres to departmental policies, procedures, quality and safety standards, and consistently exhibits Chesapeake's Values and Behaviors.
• Performs other duties and special projects as assigned.

SKILLS, EDUCATION AND EXPERIENCE:

• A High School Diploma or equivalent is required.
• Associate’s degree in accounting or business-related field desired.
• Two or more years of related experience within insurance billing system (preferably workers’ comp.)
• Insurance Coursework recommended (PAAS TAP certification, APA, or CIC).
• Basic PC skills (Word, Excel).
• Ability to multi-task and re-prioritize on a daily basis.
• Understanding of workers compensation insurance, the premium audit function and premium calculation is preferred.
• Demonstrated ability to work with diverse customer base.
• Excellent verbal and written communication skills.
• Bilingual skills preferred.

POSITIONAL COMPETENCIES:

• Bias for Action
• Knowledge Sharing
• Deliver Results
• Personal Leadership
• Teamwork and Communication
• Service and Sales Excellence

PHYSICAL DEMANDS:

While performing the duties of this job, the teammate is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The teammate is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The teammate may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT:

Office Environment. The noise level is usually moderate.