Audit Service Delivery Coordinator (Life Sciences)

SQA Services, Inc.; Arkansas City (KS); On-site; USD 34,000 - 41,000; Full time

Job summary

SQA Services is seeking an Audit Service Delivery Coordinator to support client programs by scheduling global supply chain and quality services between clients, suppliers, and SQA’s teams. The role emphasizes throughput, accuracy, and adherence to requirements in a fast-paced environment.

The ideal candidate is analytical, detail-oriented, and excels in cross-functional collaboration. Some training may occur on-site at headquarters, with EST hours preferred.

Qualifications

• Proven experience in quality, documentation, coordination, operations, logistics, or supply chain.
• Experience working cross-functionally with multiple teams or stakeholders.
• Experience in Life Sciences, Aerospace & Defense, or related manufacturing industry is a plus.
• Analytical mindset, with ability to see how people, dates, requirements, and systems interact to solve constraints.
• Ability to prioritize competing deadlines and explain trade-offs.
• Comfortable making decisions with incomplete information.
• Strong problem-solving skills and ability to implement fixes.
• Attention to detail and compliance-focused mindset.
• Proficient in Microsoft Office and familiar with databases or scheduling tools.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• High integrity and professionalism.
• Ability to work under pressure.
• Growth mindset and proactive approach.
• Bachelor’s degree or equivalent experience preferred in operations, logistics, or analytics.

Responsibilities

• Schedule across SQA’s services: Audits, assessments, and supplier evaluations.
• Coordinate with Clients, Suppliers, and Associates to plan services.
• Prioritize workload based on due dates and risks.
• Document assumptions and escalate when client or compliance risk exists.
• Meet throughput and efficiency goals in scheduling.
• Resolve scheduling conflicts and data discrepancies.
• Provide status updates for cross-functional transparency.
• Maintain accurate data in databases and systems.
• Prepare documentation and templates per client requirements.
• Coordinate planning meetings with internal teams and clients.

Skills

Quality coordination

Scheduling

Cross-functional teamwork

Analytical thinking

Problem solving

Attention to detail

MS Office

Time management

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Scheduling software

Document management

Job description

Position: Audit Service Delivery Coordinator
Staff: Full-Time, Hybrid Remote / Palos Verdes Estates, CA

SQA protects through quality. We have a global footprint supporting complex and highly regulated supply chains. The partnerships SQA has created over the past 29 years have benefitted our clients’ integrated strategies, which SQA can support on an annual basis. SQA works with its client partners and their supply chain in over 90 countries annually, deploying over 1000 associates. SQA understands the complexity and challenges of a global supply chain and our clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs over 2,000 audits, 2 million parts inspected at the source, and 50,000 hours of Engineering Supplier Development. This occurs in the form of managed programs at their suppliers that include, but may not be limited to, audits, assessments, supplier development, part approvals, inspection, remediation, self-release, and full-time surveillance.

Overview:
As Audit Service Delivery Coordinator at SQA Services, you will play a pivotal role in supporting Client programs by scheduling global supply chain and quality services between clients, suppliers, and SQA’s teams of expert Associates. Throughput, speed, accuracy, and adherence to Client requirements are necessary for success. This role is well suited for an analytical, detail-oriented problem solver who sees how people, dates, requirements, and systems fit together. Strong skills in prioritization, documentation review, organization, and cross-functional collaboration are everyday necessities. Due to client requirements for meeting availability there is a preference for someone located in the Eastern Standard Time Zone or available to work during those working hours 8AM-5PM EST. This position does not require travel to fulfill regular duties, but initial training may require on-site presence at headquarters and periodic visits may be recommended/requested through the year.

Primary Responsibilities

• Schedule across SQA’s entire set of services under the Audit family of products: Audits, assessments, and supplier desktop evaluations
• Schedule and/or prepare assigned services via coordination with internal teammates, Clients, Suppliers, and Associates
• Prioritize assigned workload based on Client due dates, program risks, and dependencies, taking ownership of the reasoning behind selected trade-offs
• Make timely scheduling decisions with the information available, documenting assumptions and escalating when a decision carries Client or compliance risk
• Adhere to scheduling and preparation throughput and efficiency goals
• Escalate and/or and resolve scheduling conflicts, data discrepancies, and Supplier or Associate availability issues
• Provide timely and accurate program activity-related status notes for cross-functional transparency
• Maintain accuracy in all applicable databases, platforms, and systems
• Scheduling services dates which meet Client due dates
• Maintain accurate and current documentation including templates, checklists, and technical documentation; checking for completeness and accuracy against Client requirements; correcting errors or escalating discrepancies
• Coordinate and run planning meetings with internal teammates, Clients, and Associates

Experience and Qualifications

• Proven experience in a role related to quality, documentation, coordination, operations, logistics, or supply chain role, preferably in a fast-paced environment
• Experience working cross-functionally with multiple teams or stakeholders
• Experience in Life Sciences, Aerospace & Defense, or related manufacturing industry is a plus
• Analytical mindset, with the ability to see how people, dates, requirements, and systems interact and to solve complex scheduling constraints
• Demonstrated ability to prioritize competing deadlines using sound judgement and to explain the reasoning behind trade-offs
• Comfortable making decisions with incomplete information, with a clear sense of when to escape
• Strong problem-solving skills, with the ability to analyze an issue, identify the cause, and put a practical fix in place
• Exceptional attention to detail and accuracy, with the judgement to focus on the details that affect Client requirements and compliance
• Working proficiency in Microsoft Office Suite, and preferred experience with databases, scheduling, project management, or document management software
• Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously
• Strong written and verbal communication and interpersonal skills
• High level of integrity and professionalism
• Ability to work effectively under pressure
• Proactive, solution-oriented, growth mindset
• Bachelor’s degree or equivalent experience required, with a preference for backgrounds in operations, logistics, supply chain, business analytics, or related analytical fields

$25 - $30 an hour