Audit Coordinator, Customer Experience - TForce Freight

TForce Freight; Odessa (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking logistics leader as a Coordinator in Customer Account Services. This role is vital in ensuring smooth billing and collection processes across various business units. You will interact with customers and vendors, resolve disputes, and implement process improvements to enhance productivity. Your expertise will help reduce bad debt and ensure payment compliance, making a significant impact in a dynamic environment. If you are passionate about customer service and process optimization, this position offers a great opportunity for growth and development.

Qualifications

• Experience in billing and collections with a focus on customer satisfaction.
• Strong analytical skills to evaluate areas for improvement.

Responsibilities

• Contact customers and vendors to resolve billing issues and ensure satisfaction.
• Collaborate with the administrative team to follow procedures and controls.
• Oversee daily workflow and make necessary adjustments.

Skills

Microsoft Office Suite

Customer Service

Billing and Collections

Education

Bachelor's Degree in Accounting

Associate's Degree in Business

Job description

Job Description

Job Title: Coordinator, Customer Account Services

Job Summary:

This position assists the supervisor in billing and collection activities across various business units. Responsibilities include monitoring department quality and productivity, supporting the administrative team, and resolving complex billing and collection disputes. The role involves recommending and implementing process improvements, interacting with customers, vendors, and outside companies, coaching employees on strategies and resolutions, and monitoring customer accounts to reduce bad debt and ensure payment compliance. The incumbent evaluates areas for improvement to enhance productivity and efficiency.

Job Responsibilities:

1. Contact customers and vendors to gather inquiry details, resolve issues, and ensure customer satisfaction.
2. Collaborate with the administrative team to ensure proper procedures are followed and controls are in place.
3. Partner with various departments to resolve payment and billing issues.
4. Participate in implementing new or improved processes for proper usage and adherence.
5. Communicate operational instructions to the processing team.
6. Support customers by addressing billing issues and providing reports.
7. Oversee daily workflow and make adjustments as necessary.

Job Requirements:

• U.S. citizen or authorized to work in the U.S.
• No visa sponsorship is provided.
• Must be located in the same geographic area as the job or willing to relocate.
• Experience with Microsoft Office Suite.
• Bachelor's Degree in Accounting, Finance, or a related field, or current TFF employee with TFF experience.
• Associate's Degree in Business or a related field.
• Flexible travel schedule.

About Us

At TForce Freight, we are committed to leveraging logistics to help you achieve better results, fewer problems, and increased efficiency. As a global leader in logistics, we strive to make less-than-truckload (LTL) shipments easier and more efficient, delivering solutions and results at every turn.