Audiovisual Technician - Hard Rock Live

170 815 Entertainment, LLC; Rockford (IL); On-site; USD 2,800 - 69,000; Full time

Job summary

Hard Rock Casino Rockford seeks an experienced AV Technician III to lead and support casino AV systems, including digital video distribution, Crestron/AMX, and Dante networks. The role involves proposing solutions, coordinating from proposal to training, and ensuring high uptime and guest satisfaction.

You will mentor junior technicians, collaborate with vendors, and participate in training and documentation efforts while handling shifts including nights and weekends.

Qualifications

• 5+ years’ experience Audio/Visual Implementation/Support/Installation/Troubleshooting/Repairs

Responsibilities

• Lead and provide high-quality support for all AV systems across projects.
• Research and recommend AV solutions from proposal to training and support.
• Provide break/fix support for casino systems as required.
• Install and maintain AV equipment to ensure high uptime (99%).
• Create documentation and training for end users to be self-reliant.
• Coordinate with vendors and production/design teams on maintenance and service agreements.
• Mentor AV Tech I/II to align with standards.
• Attend required trainings and cover nights/weekends as needed.
• Publish reports and communicate system issues clearly to stakeholders.

Skills

Troubleshooting

Communication

Mentoring

Public speaking

Teamwork

Education

Associate's degree or equivalent

Dante Level 1 & 2 certifications

Dante Level 3 certification within 6 months

Avnu Certification

CCNA Certification

Tools

Optibase

Crestron

AMX

Q-Sys

CobraNet

Dante networking

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

POSITION SUMMARY

The Audiovisual Technician III (AV Tech) provides leadership, high-quality expertise and timely support for all Audiovisual systems. This team member will support digital video distribution systems (Optibase, Q-Sys, Tripeplay etc), Crestron, AMX, CobraNet; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more. The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support. The tech will provide break/fix support to casino systems as required.

ESSENTIAL FUNCTIONS

Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations to provide superior guest service. Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Server as a technical mentor to A/V Tech I and II, offering expertise, coaching, and support to foster skill development and ensure alignment with departmental standards. Strategic planning for all in-house AV systems. Partner with business units to design and deliver innovative AV solutions. Insures exemplary AV support and guest service to internal/external clients. Install / Maintain AV equipment to ensure 99% uptime. Consults and contributes to Software Deployment Support / Maintenance. Setup and support of AV requirements for property systems and events as needed. Leads complex or strategic AV projects as assigned by management or design teams. Maintains AV inventories, support procedures/documentation and current configuration files for AV systems. Coordinates with equipment vendors and service providers as well as production manager, management and design teams on maintenance and services provided for equipment and service support agreements. Creates documentation and training programs for end users to become self-reliant. Communicate system issues and incidents to impacted parties. Ability to troubleshoot and repair/fix AV systems independently in the absence of production manager and/or assistant production manager. Document/report on all support activities per departmental policies. Must be available to work different shifts that will include nights and weekends. Attend and complete all assigned training based on required knowledge base for applicable technologies and career objectives and goals. Other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed. Attend and complete all assigned and applicable training in regards to technical acumen developed by such programs.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

• 5+ years’ experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs.
• Requires an Associate’s degree or its equivalent and/or 8 years of experience in the field or in a related area.
• Data Networking Fundamentals Q-Sys certification required Dante Level 1 & 2 level certification required.
• Certification of Dante level 3required within 6 months.
• Avnu Certification required within 6 months.
• Cisco experience preferred, CCNA certification a plus.
• Optibase MGW 1000/ IIS / Crestron Programming / CoolSigns experience a plus.
• ICIA CTS certification is preferred.
• Requires well developed written and verbal communications skills.
• Friendly and service oriented.
• Able to work in isolation for a full shift.

ADDITIONAL REQUIREMENTS

Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards. Must successfully pass background check. Must be at least twenty-one (21) years of age. Must successfully pass OSHA 30 or greater safety training certification within 3 months. Must successfully pass First Aid CPR/AED training within 3 months. Must be able to lift, push, and pull 50 pounds. Ability to withstand loud environments up to and exceed 110 decibels (noise protection available).

KNOWLEDGE OF

Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters. Ability to perform public speaking. Ability to read and understand all Hard Rock Casino Rockford policies and procedures. Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities. Proficient knowledge of Microsoft Office, Excel, and Word is required. Proficient knowledge of Dante networking.

ABILITY TO

Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Represent Hard Rock Casino Rockford with media, associations, and any other third parties as needed. Must be able to push, pull and lift 10-50 lbs. and bend, stoop and reach on a limited basis. Communicate clearly and concisely, both orally and in writing. Be a strategic, analytical, ethical, and effective motivator. Participate in the development and administration of goals, objectives, and procedures. Prepare clear and concise administrative and financial reports. Interpret and explain policies and procedures. Operate various types of office equipment. Establish and maintain effective working relationships with those contacted in the course of work.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range: $2 - $50/