Audiovisual and Concierge Support Technician

Davis Wright Tremaine; Seattle, Washington, New York (WA, District of Columbia, NY); On-site; USD 58,000 - 66,000; Full time

Job summary

Join a leading law firm as an Audiovisual and Concierge Support Technician in Seattle! This role offers a unique opportunity to support cutting-edge audiovisual technology while providing exceptional client service. You'll be responsible for maintaining equipment, assisting with meeting setups, and ensuring seamless virtual experiences. If you thrive in a fast-paced environment and have a passion for technology and customer service, this position is perfect for you. Enjoy a competitive salary and a range of benefits, including health insurance and tuition reimbursement, while contributing to a diverse and inclusive workplace.

Benefits

Health Insurance

Dental Insurance

Fertility and Adoption Benefits

Sabbatical

Tuition Reimbursement

Commuter Benefits

Retirement Plan

Paid Time Off

Employee Assistance Programs

Qualifications

• 1+ years' experience in AV support or related field.
• Customer service and troubleshooting skills are essential.

Responsibilities

• Assist with testing and operating audiovisual equipment.
• Support firm's desktop video platforms like Microsoft Teams and Zoom.

Skills

Audiovisual Support

Customer Service

Troubleshooting

Communication Skills

Attention to Detail

Education

GED/High School Diploma

Bachelor's Degree

Tools

Microsoft Teams

Zoom

WebEx

PowerPoint

Job description

Description

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for an Audiovisual and Concierge Support Technician to join our team in our Seattle office.

This position is responsible for providing client service-minded support for the firm's audiovisual technology and dedicated spaces. Responsibilities include maintaining equipment, supporting meeting platforms, assisting with room setup/tear down, and ensuring successful meetings and events. The role also involves managing supplies, communicating with vendors and clients, and supporting the concierge team. Customer service skills and the ability to work independently and in a team are essential.

On a typical day you will:

• Assist with testing and operating audiovisual equipment and conferencing systems
• Set up and break down AV and network equipment in conference rooms
• Support firm's desktop video platforms like Microsoft Teams, Zoom, and WebEx
• Coordinate with meeting organizers to meet their needs and provide technical advice
• Support virtual trial audio/video needs with attorneys and support staff
• Provide AV recording and video editing services as needed
• Maintain hardware and applications, ensuring equipment is up-to-date and functional
• Greet clients and guests warmly
• Support meetings on-site, including setup, support, and teardown
• Assist visitors and staff with various requests and maintain meeting spaces
• Respond to emails and office correspondence promptly
• Manage room bookings and follow up for continuous improvement
• Support other tasks like scanning, copying, and document drafting as needed

Join us if you have:

• 1+ years' experience in AV support or related field
• GED/High School Diploma; Bachelor's preferred
• Customer service and troubleshooting skills
• Attention to detail and quality
• Ability to handle stressful situations calmly
• Good communication and interpersonal skills
• Experience with conference calls, webcasts, PowerPoint, etc. (preferred)
• Availability for non-business hours support

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide, committed to client service, inclusiveness, and authenticity.

What’s in it For You?

Competitive salary and benefits, including health insurance, volunteer days, dental, fertility and adoption benefits, sabbatical, tuition reimbursement, commuter benefits, retirement plan, and more.

Additional Details

The annual salary range in Washington State is $58,000 to $66,000, with actual pay based on experience and qualifications. Benefits include bonuses, insurance options, flexible spending accounts, paid time off, holidays, and employee assistance programs.

DWT values diversity, equity, and inclusion, supporting all talented individuals. Learn more at www.dwt.com/dei.

We provide reasonable accommodations for applicants and employees as needed. For accommodations during the application process, email [emailprotected].