Audiology Technician

Chenega Agile Real Time Solutions, LLC; Fort Bragg (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

CHENEGA HEALTHCARE SERVICES, LLC in Fort Bragg, NC seeks an Audiology Technician to support clinical and surveillance audiology programs under the supervision of a licensed audiologist. You will help with non-diagnostic hearing conservation, troubleshoot hearing aids, and manage supplies while documenting patient care in the electronic health record in line with Army Hearing Standards.

The role requires CAOHC training prior to hire, a Basic Life Support certification, and at least 1 year of

Qualifications

• Audiology Technician with at least 1 year of experience.
• Possess and maintain a Basic Life Support certification.
• Ability to complete CAOHC course prior to hire to access DOEHRS-HC.

Responsibilities

• Support clinical and surveillance audiology programs under supervision of an audiologist.
• Perform non-diagnostic otoscopy and hearing examinations per CAOHC requirements.
• Troubleshoot and repair hearing aids.
• Manage hearing aid supplies and appointments.
• Document patient care activities in the electronic health record.

Skills

Customer service

Communication

Organizational skills

Problem solving

Confidentiality

Tools

EHR systems

Job description

Summary

CHENEGA HEALTHCARE SERVICES, LLC

Fort Bragg, NC

THIS POSITION IS CONTINGENT UPON BID AWARD

The Audiology Technician supports clinical and surveillance audiology programs under the supervision of a licensed audiologist. The position performs non-diagnostic hearing conservation services, assists with hearing aid troubleshooting and patient support, manages audiology-related supplies and appointments, and documents patient care activities in the electronic health record in accordance with applicable policies, procedures, and Army Hearing Standards.

Responsibilities

• Support the operation of clinical and surveillance audiology programs under the supervision and direction of an audiologist.
• Perform direct patient care support duties, including non-diagnostic otoscopy and non-diagnostic hearing examinations in accordance with CAOHC certification requirements.
• Troubleshoot and repair hearing aids
• Perform listening checks
• Pair hearing aids to accessories and devices using Bluetooth
• Program previously stored settings into hearing aids
• Provide basic hearing aid information to patients consistent with the audiologist’s treatment plan.
• Triage phone calls and audiology requests
• Coordinate appropriate follow-up support
• Manage hearing aid supplies
• Schedule appointments
• Electronically order supplies or devices
• Verify orders upon arrival
• Process ROES transactions and package and mail hearing aids and accessories as required.
• Calibrate hearing and hearing aid testing equipment and ensure equipment readiness for patient care activities.
• Document appropriate information related to patient care within the electronic health record.
• Maintain knowledge of and comply with current Army Hearing Standards and applicable healthcare policies, procedures, and confidentiality requirements.
• Perform other duties as assigned.

Qualifications

• Minimum one (1) year of experience as an Audiology Technician.
• Possess and maintain a Basic Life Support certification.

Knowledge, Skills and Abilities

• Knowledge of healthcare principles, practices, procedures, medical equipment, medical materials, and supplies used to support patient care.
• Ability to complete the Council for Accreditation in Occupational Hearing Conservation Course (CAOHC) prior to hire to enable access to the Defense Occupational and Environmental Health Readiness System-Hearing Conservation (DOEHRS-HC).
• Knowledge of occupational hearing conservation practices, CAOHC requirements, and current Army Hearing Standards.
• Ability to perform non-diagnostic hearing conservation support services within the scope of certification and under audiologist supervision.
• Possess skill in troubleshooting, checking, pairing, and supporting hearing aids, accessories, and related devices.
• Ability to use electronic health record systems and accurately document patient care information.
• Ability to schedule appointments, manage supplies, process orders, and maintain accurate administrative records.
• Possess strong customer service, communication, organizational, and problem-solving skills.
• Ability to maintain confidentiality and interact professionally with patients, clinical staff, government personnel, and team members.

Physical Demands

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.