Audiology Clinic Support Technician Telehealth

Virsono Hearing Centers; Greenville (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Virsono Hearing Centers in Greenville, NC seeks a Treatment Technician to support the Regional Clinic Manager and a licensed audiologist providing remote care. You will assist with clinic operations, patient care, and Earlens device management to ensure a smooth, patient-focused experience.

Responsibilities include preparing exam rooms, assisting with telehealth procedures, managing orders and fittings, and coordinating with ENT groups.

Qualifications

• Self-starter who works independently and takes ownership of tasks.
• Strong verbal and written communication in a multicultural environment.
• Proactive communicator who shares important updates before they become urgent.
• Detail-oriented and organized with strong planning skills.
• Patient-centered, respectful, and professional in all interactions.
• Team-oriented with a positive, "can-do" attitude.
• Commitment to ethical conduct with patients, coworkers, vendors, and partners.

Responsibilities

• Prepare exam rooms and assist with patient intake.
• Support the remote audiologist with telehealth and audiology procedures.
• Provide Earlens orientation, including device care and Bluetooth pairing.
• Assist patients and PCC with exchanges, returns, and follow-ups.
• Coordinate with ENT groups for impressions and follow-ups related to Earlens devices.
• Send PCP reports daily and, when required, hand-deliver physician reports.
• Oversee Earlens device ordering: upload invoices and ensure deadlines.
• Maintain HIPAA compliance and participate in staff meetings.

Skills

Self-starter

Strong communication

Proactive communicator

Detail oriented

Team player

Organizational skills

Ethics

Growth mindset

Education

High school diploma

Medical Assistant certificate

Tools

Counsel Ear

Job description

Virsono Hearing Centers in Greenville, NC seeks a Treatment Technician to support the Regional Clinic Manager and a licensed audiologist providing remote care. You will assist with clinic operations, patient care, and Earlens device management to ensure a smooth, patient-focused experience.

Responsibilities include preparing exam rooms, assisting with telehealth procedures, managing orders and fittings, and coordinating with ENT groups.