Audio Visual Technician NYC

Orion Global Managed Services US Inc; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Audio Visual Technician to ensure seamless AV operations in corporate environments. This full-time role involves maintaining and troubleshooting AV equipment, managing inventory, and providing exceptional support during meetings and events. The ideal candidate will possess strong technical skills, a customer-oriented mindset, and the ability to communicate effectively with non-technical users. Join a dynamic team where your contributions will enhance the meeting experience and support executive needs. If you're passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• Experience in corporate AV environments and troubleshooting skills.
• Understanding of audio/visual streaming and networking technologies.

Responsibilities

• Maintain meeting room functionality and manage AV equipment inventory.
• Setup and support conference rooms for meetings and corporate events.

Skills

Audio/Visual Systems Experience

Troubleshooting AV Equipment

TCP/IP Networking

Audio/Visual Streaming Technology

Customer Service Mindset

Microsoft Office 365

Windows 10 Proficiency

Patience with Non-Tech Savvy Users

Education

A+ Certification

Network+ Certification

Job description

This is a full-time onsite 1099 contract role payable at $34.00 per hour

Senior Audio Visual Technician

The skills needed for this position are:

• Experience in a corporate environment preferred
• Experience with diverse ranges of audio and video systems
• Proficient in diagnosing and resolving issues related to AV equipment (especially Cisco kits) commonly used in meeting rooms, including troubleshooting connectivity problems, ensuring proper functioning, and addressing any technical glitches.
• Basic to solid understanding of TCP/IP networking
• In-depth understanding of Audio/Visual Streaming technology (Skype, Teams, Zoom, Video Conferencing, CODEC) and Cisco kits.
• Customer service mindset and can-do attitude.
• The ability to work both independently and as part of a team
• Willingness to learn new skills, keep up with tech trends, and stay informed of EME
• Patience working with non-tech savvy people and the ability to explain technology in layman's terms as needed
• Knowledge of Microsoft Office 365 environment
• Comfortable with Windows 10 and PC settings
• Audio/Visual troubleshooting skills - able to react quickly towards a successful result as problems arise in a fluid environment.
• A+, Network+, and Microsoft Office Products (or their equivalent) are a plus but not required.
• Understanding of “Bridging Technology” is also a plus.

Duties and Responsibilities Include but are Not Limited to:

• Maintaining meeting room functionality (regular inspection of meeting rooms, ensuring rooms and equipment are in good condition, including checking for any wear and tear, damaged cables, or malfunctioning equipment)
• Evaluate and communicate when meeting rooms need updates or changes (such as new cabling, equipment upgrades, or rearrangement); the contractor will be responsible for executing these refreshes.
• Setup, kickoff, and support conference rooms for meetings as well as corporate events with technology and audiovisual capabilities, ensuring everything runs smoothly.
• Managing AV equipment inventory, including keeping track of what’s available, planning for future needs, and maintaining an organized system.
• As an L2 technician, the ability to handle escalated issues from other staff members who perform meeting room checkouts, in addition to configuration problems, connectivity issues, and any other technical challenges is a must.
• Administer the RMA process.
• On-call white-glove treatment mentality to support onsite executives when needed.
• Go above and beyond the call of duty in the name of customer service.

Pay: $34.00 per hour

Hours: Mon - Fri, occasional overtime where required

Immediate start pending successful interview and relevant checks