Audio Visual Technician

CEI; Washington (District of Columbia); On-site; USD 55,104 - 61,992; Part time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A trusted technology partner is looking for an Audio Visual Technician in Washington, DC. The role involves managing audio and video equipment for events, providing technical support, and liaising with service providers. Applicants should have experience with AV systems, a high school diploma, and A+ certification. This position is temporary, onsite, and offers benefits including medical insurance and 401(k). The pay ranges from $40 to $45 per hour.

Qualifications

• 2-5 years of technical experience in the operation of AV and VTC systems.
• Demonstrated skill in working with AV and collaboration systems.
• IT network experience with operational knowledge of the OSI model at least up to Layer 3.

Responsibilities

• Serve as the subject matter expert for all A/V support.
• Provide pre-conference testing and setup.
• Assist in the installation, maintenance, and support of AV systems.

Skills

AV and collaboration systems experience (Crestron, Polycom, Adobe Connect, Skype, Teams)

Customer service skills

IT networking knowledge

Education

High school diploma

Associate's or bachelor's degree

A+ certification

Tools

AV systems

VTC CODECs

Network technologies

Job description

National Recruiting Manager at Computer Enterprises, Inc.

CEI’s client in DC is an established trade association, and they are adding an Audio Visual Technician who is responsible for setting up, coordinating, operating, testing, and troubleshooting all audio and video equipment and conference calling services.

• Temporary contract (3 months with potential for extension)
• Onsite position Monday - Friday
• $40-45 / HR

Responsibilities

• Serves as the subject matter expert and central point of contact for all A/V support & collaboration systems.
• Provide pre-conference testing and setup for VTC calls as required.
• Assist in the installation, maintenance, and general support of AV and VTC systems.
• Facilitate scheduling and setup of VTC capabilities to allow multiple sessions and multiple users per session as requested per help desk trouble tickets.
• Perform or coordinate diagnostic troubleshooting, repair, and testing of A/V & VTC components as required to ensure all systems remain in good working, operational order.
• Identify, research, and resolve technical issues.
• Document, track, and monitor issue(s) to ensure timely resolution.
• Determine and recommend products or services which best fit the Customer/End Users’ needs.
• Provide telephonic and in-person customer service support.
• Perform general maintenance tasks and resolve less complex problems immediately, while more complex issues are identified to a higher level of support.
• Liaison with all A/V service providers as required.
• Coordinate and/or conduct hands on user training for all A/V hardware & collaboration software in use. This includes: Crestron Systems, Poly Trio systems, Polycom Group series, Polycom Pano systems, Polycom Content App, Skype For Business, MS Teams & Adobe Connect.
• Maintain all A/V user guides and documentation to ensure they are current and accurate.

Requirements

• Demonstrated skill and experience in working with AV and collaboration systems (CRESTRON, Polycom, Adobe Connect, Skype, Teams), such as VTC CODECs, cameras, and related network technologies.
• IT network experience with operational knowledge of the OSI model up to Layer 3 at a minimum.
• Possess related experience in customer service.
• 2-5 years of technical experience in the operation of AV and VTC systems.
• High school diploma at a minimum, with an associate’s or bachelor’s degree preferred.
• A+ certification required.

About CEI

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

Benefits

• Medical insurance
• Vision insurance
• 401(k)