Audio Visual Technician

City-of-Raleigh-N; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

The City of Raleigh seeks an Audio Visual (AV) Technician to support productions at the Convention and Performing Arts venues. This role involves designing, implementing, configuring, troubleshooting, and maintaining moderately to highly complex AV technologies across events and spaces.

Flexibility for varied shifts including evenings, weekends, and holidays is required; training and safety standards apply as part of daily operations at multiple venues.

Qualifications

• Must have basic knowledge of electrical circuits.
• Familiarity with TCP/IP and network concepts.
• Experience in AV or event operations preferred.

Responsibilities

• Install needed equipment required for the success of event productions.
• Consult with clients to ensure they have the proper equipment for the success of their events.
• Perform routine, proactive maintenance on equipment to prevent equipment failures.
• Review and edit work orders to supply the proper equipment.
• Diagnose network and hardware issues, 1st tier helpdesk support, and support a knowledge base for AV systems with IT integrations (processors, AV laptops and software, etc.)
• Change and set up AV equipment between rooms and events in accordance with clients’ needs

Skills

AV system knowledge

Electrical knowledge

Networking basics

Problem solving

Communication skills

Education

High School diploma or GED

Job description

Audio Visual (AV) Technician

provides production support for Convention Center and Performing Arts Center events, which includes designing, implementing, configuring, troubleshooting, and maintaining moderately to highly complex AV technologies. With several hundred events held each year, work is performed on an as-needed basis, dependent upon client requirements and the schedule of events. The position requires flexibility in scheduling, including the ability to work a variety of shifts, which may include evenings, weekends, and holidays based on event schedules and operational needs. Candidates must be willing to adapt to changing schedules as necessary.

About You

The selected candidate will gain real-world, hands-on experience in supporting audio visual needs in a fast-paced, dynamic convention and entertainment venue. The ideal candidate has a background and solid understanding of AV technology and needs. A basic working knowledge and understanding of electrical circuits and standard electrical wiring also is needed, as well as knowledge of TCP/IP and the network stack and the proper use and function of hand and power tools.

About Us

The Raleigh Convention and Performing Arts Complex (RCPAC) has an amazing team of people who operate four unique venues- Atlantic Union Bank Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our goal is to shine and lead the way for others in our industry and provide exciting events to the City of Raleigh, including touring shows, concerts, unique conventions, festivals, and expos. We strive to create memorable moments for everyone who visits our venues.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Install needed equipment required for the success of event productions.
• Consult with clients to ensure they have the proper equipment for the success of their events.
• Perform routine, proactive maintenance on equipment to prevent equipment failures.
• Review and edit work orders to supply the proper equipment.
• Diagnose network and hardware issues, 1st tier helpdesk support, and support a knowledge base for AV systems with IT integrations (processors, AV laptops and software, etc.)
• Change and set up AV equipment between rooms and events in accordance with clients’ needs

Education and Experience

High School diploma or G.E.D. equivalency; 1 to 3 years' experience in audio visual and other associated entertainment/theatrical/presentation operations

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Preferred Qualifications

• 6 months of experience using audio visual technology in an event setting

Knowledge, Skills and Abilities

• Computer programs for events and A/V programming
• Technical knowledge of lighting, A/V and logistics
• General understanding of computer networking and implementation
• Providing direction to others in the safe and correct operation of tools and equipment
• Organizing and maintaining materials, supplies, records and file
• Providing attention to detail in assignments
• Utilizing a computer and relevant software applications
• Comprehending reference books and manuals
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction
• Quickly and independently solve problems while under tight time constraints
• Climbing, balancing, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions

ADA and Other Requirements

Positions in this class typically require climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Heavy Work

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects.

Working Conditions

Work is performed in both the field and in an indoor office environment with frequent exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.); frequent exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); frequent exposure to hazardous materials (such as chemicals, blood and other body fluids); frequent exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); and moderate exposure to extreme temperatures, inadequate lighting, movement restrictions, intense noise or travel.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.