Audio Visual Supervisor

jsav; San Antonio (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

INSPIRE at La Cantera Resort in San Antonio, TX seeks an Audio Visual Supervisor to lead hotel AV technicians, ensuring top-tier service and operations for events and daily activities. You will manage setup, troubleshooting, and workflow while mentoring staff and coordinating with management.

The ideal candidate has strong AV knowledge, hospitality experience, and demonstrated leadership, with a focus on deadlines and customer satisfaction.

Qualifications

• 2–5 years of audio-visual experience required.
• 1–3 years in hospitality preferred.
• 1+ years in a leadership role preferred.
• Solid understanding of AV technical theory.
• Strong problem-solving abilities and attention to deadlines.
• Experience directing workflows and guiding technicians.

Responsibilities

• Verify required AV equipment is in inventory for events.
• Set up, operate, and troubleshoot all AV equipment and software.
• Ensure all gear is functional; handle repairs and cleaning as needed.
• Demonstrate advanced programming, setup, testing, and troubleshooting skills.
• Label broken equipment and verify room setup against Banquet Event Orders.
• Direct daily workflow and assist management with labor scheduling.
• Understand acoustics and amplification for events and daily operations.
• Instruct guests on correct usage of AV equipment and upsell services.
• Assist management with hiring, training, and coaching of staff.

Skills

AV experience

Hospitality exposure

Team leadership

Technical knowledge

Problem solving

Workflow ownership

Job description

At INSPIRE, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career-oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success.

We provide quality technology, qualified technicians, and a creative vision that enables our clients to effectively communicate at their conferences, meetings, and events-all while focusing on building trusting and lasting relationships through professional and personalized service.

We offer a competitive benefits package for full-time employees. Medical, Dental, and Vision Coverage, Life Insurance, Short-term and Long-term Disability, and Paid Time Off / Holiday, 401(k), along with additional voluntary benefits, are available to all full-time employees at INSPIRE.

We are seeking an Audio Visual Supervisor to join our team at the La Cantera Resort in San Antonio, TX.

Job Summary

The Supervisor will assist and direct assigned Hotel Audiovisual Technicians in day-to-day operations, ensuring that all levels of service and standards of operations are met and exceeded in the perception of our clients and customers.

What Will You Be Doing?

• Verify that the AV equipment needed is in our inventory before the event.
• Set up, operate, and troubleshoot all equipment, devices, and systems.
• Ensure all equipment is fully operational, and repair/clean when necessary.
• Demonstrate advanced technical knowledge of programming, setup, testing, and troubleshooting of AV equipment and software.
• Label broken equipment.
• Check delivered equipment and room set-up against Banquet Event Order/Flow Sheets.
• Communicate additions or deletions to flowsheets.
• Break down, remove, and secure equipment.
• Perform daily floor management, including directing the workflow of technicians and assisting management with labor needs and scheduling.
• Understand acoustics and sound amplification to support temporary and permanent equipment solutions for events and daily operations.
• Assist and instruct guests/customers regarding proper usage/operation of AV equipment.
• Upsell AV services.
• Monitor equipment operation.
• Assist management in hiring, training, motivating, and coaching employees; and serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Other tasks as requested.

What Do You Need?

• 2-5 years of audio-visual experience is required.
• 1-3 years of hospitality experience is preferred.
• 1 or more years of experience leading a team is preferred.
• Knowledge of technical theory.
• Knowledge of technical theory.
• Advanced problem-solving skills.
• Experience leading workflow and team members. Must have great organizational skills with a focus on deadlines and prioritization.

Skills and Specifications

• Ability to communicate, both verbally and in writing, with both technical and non-technical constituents.
• Excellent organization, communication, and motivational skills.
• Service-oriented with attention to detail and deadlines.
• Possess the ability to manage and work with many different types of people and personalities on many different levels.