Audio Visual Specialist

University of Central Florida; Orlando (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Retirement options

Employee discounts

Education assistance

Job summary

The University of Central Florida's University Operations IT team is seeking an Audio-Visual (AV) Specialist to provide Tier II support for classroom and multimedia systems. This role emphasizes dispatch duties, incident coordination, and field technician collaboration to ensure reliable AV operation in teaching spaces.

Ideal candidates have 2+ years in AV or IT support, strong customer service skills, and familiarity with ticketing systems like ServiceNow.

Qualifications

• High School Diploma or equivalent with 2+ years of relevant experience or an equivalent combination of education and experience.
• Experience coordinating dispatch operations within an IT or AV support environment including ticket intake and field tech coordination.
• Experience troubleshooting and supporting AV/multimedia systems in classroom or enterprise environments.
• Strong customer service skills with experience supporting faculty or end users in a technical setting.
• Familiarity with ticketing systems (e.g., ServiceNow) and ability to meet service level expectations.

Responsibilities

• Dispatch including ticket intake, tech coordination, ticket updates, and customer communication.
• Troubleshoot and resolve AV issues in classrooms and multimedia spaces using diagnostics and collaboration with technicians.
• Support incident ticket resolution with timely updates and SLA adherence.
• Perform preventative maintenance and address recurring AV issues.
• Conduct classroom checks and use remote monitoring tools to detect equipment issues.

Skills

Dispatch operations

AV troubleshooting

Customer service

ServiceNow

Remote monitoring tools

Education

High School Diploma or Equivalent

Tools

Remote monitoring tools

Job description

University Operations

University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Visit ourwebsiteor follow us onFacebookandInstagramto learn more.

The Opportunity

The UCF IT department within University Operations is seeking to hire an Audio-Visual (AV) Specialist who thrives at the intersection of cutting-edge multimedia technology and exceptional customer service. This role is responsible for providing Tier II IT support with a focus on classroom and multimedia technologies. A significant portion of this position is focused on dispatch duties including customer response, incident assignment/update and field tech coordination, but will also include field work such as troubleshooting AV issues, supporting incident resolution, and ensuring reliable operation of multimedia systems. The AV Specialist applies foundational AV knowledge, research, and collaboration with team members to identify and resolve technical issues while maintaining a strong customer service focus.

Responsibilities

• Dispatch including ticket intake, tech coordination, ticket updates, and customer communication.
• Troubleshoot and resolve AV issues in classrooms and multimedia spaces using diagnostics, documentation, and collaboration with technicians.
• Support incident ticket resolution by providing timely updates and meeting established service level targets.
• Perform preventative maintenance, including identifying, repairing, and resolving recurring AV issues.
• Conduct classroom checks and utilize remote monitoring tools to proactively detect and address equipment issues.
• Assist faculty with the use of classroom multimedia technology, delivering responsive and professional customer service.
• Support Federal Work Study (FWS) and OPS staff in resolving multimedia issues and completing classroom check tickets.
• Contribute to the development and enhancement of knowledge base articles, troubleshooting guides, and repair documentation.
• Assist with AV installations in collaboration with OIR Engineering as needed.
• Provide cross-functional support: Training staff on troubleshooting and equipment operation, Maintaining inventory and spare equipment, Supporting vehicle upkeep for operational needs, and Delivering technical support for high-profile university events.
• Test and evaluate new AV technologies for potential inclusion in classroom design standards.

Minimum Qualifications

High School Diploma or Equivalent and 2+ years of relevant experience oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).

Preferred Qualifications

• Experience coordinating dispatch operations within an IT or AV support environment, including ticket intake, incident assignment, field tech coordination, and customer communication.
• Demonstrated experience troubleshooting and supporting AV/multimedia systems in classroom or enterprise environments.
• Strong customer service skills with experience supporting faculty or end users in a technical setting.
• Familiarity with ticketing systems (e.g., ServiceNow) and ability to meet service level expectations.
• Experience with AV monitoring tools and preventative maintenance practices.
• Ability to create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Experience supporting live events, AV installations, or high-profile technical operations.
• Knowledge of inventory management and equipment lifecycle tracking.
• Experience training or mentoring others on AV systems and troubleshooting techniques.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Office of Instructional Resources

Work Schedule

Monday - Friday 7:00 AM-4:00 PM

Type of Appointment

Regular

Expected Salary

$17.64 to Negotiable

Job Posting End Date

09-04-2026-12-00-AM

Veteran's Preference

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email [e-mail].

If an accommodation due to a disability is needed to apply for this position, please email [e-mail].