Audio Visual Service Specialist

Conference Technologies; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Employer matched medical and dental insurance

Employer matched 401K up to 3%

Bonus eligibility

Graduated PTO program

Cell phone reimbursement

Life Insurance and Disability coverage

Job summary

Conference Technologies in Phoenix, AZ is seeking an Audio Visual Service Specialist to troubleshoot and maintain AV systems. Ideal candidates will have 4+ years of AV installation experience and a strong customer service attitude. Responsibilities include ensuring system optimum levels and working alongside Programmers.

The role emphasizes independence, communication skills, and a commitment to a customer-focused approach. Benefits include a competitive salary, medical/dental insurance, 401K matching, and generous PTO.

Qualifications

• Minimum of 4 years experience with AV integration installations and troubleshooting.
• Eager to learn and tackle any situation at work.
• Strong verbal and written communication skills.

Responsibilities

• Troubleshoot and resolve complex issues.
• Conduct preventative maintenance of AV systems.
• Collaborate with Programmers to load updated files.

Skills

AV/IT Networking

Customer Service Experience

Strong communication skills

Education

Associate's degree preferred

Job description

Job Details

Job Location: Phoenix, AZ 85048

Travel Percentage: Up to 50%

Position: Audio Visual Service Specialist

Purpose

CTI has been a leading AV provider for over 38 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

We are looking for an AV Service Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. Someone who is passionate about AV. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.

Responsibilities

• Troubleshoot and resolve complex issues
• Conduct preventative maintenance to ensure all systems are operating at optimum levels
• Work with Programmers as needed to load updated files
• Other tasks as assigned

Fit

• Our employees fearlessly embrace the company culture and applicants who merely want to punch in their time cards every day are not what we are looking for.
• You can work independently with minimal guidance, but aren’t afraid to ask the right questions when you need help.
• You have strong verbal and written communication skills, and can be the face of our company to our clients.

Experience & Qualifications

• AV/IT Networking: Knowledge of the AV industry is a must! At least 4 years of experience with AV integration installations and troubleshooting are required.
• Education: an associate's degree is preferred, but not required. We take into account your experience/skill level and what you bring to the table as an individual.
• Customer Service Experience: A must! As you can see, our customers are #1 and we need someone who can take care of them, and treat them as such.
• Attitude and Aptitude: Are key! We need someone who is eager to learn and comes to work ready to tackle any situation.

Benefits

At CTI, we know our company’s success is directly correlated to the success of our employees. So it’s fitting that we thrive on and encourage employee growth, both professionally and personally.

Our competitive compensation package includes:

• A competitive base salary (DOE)
• Employer matched medical and dental insurance (available after 60 days of employment)
• Employer matched 401K up to 3% (after 6 months of employment)
• Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment)
• A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon first day of employment
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Life Insurance, Long and Short Term Disability 100% paid by CTI.

Equal Opportunity Employer

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.