Audio/Visual IT Specialist

Martis Camp Club & Community Association

Truckee (CA)

On-site

USD 45,000 - 47,000

Full time

32 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with employer match

Paid Time Off

Fitness bonus

Scholarship opportunities

Job summary

Martis Camp Club & Community Association in Truckee, CA seeks an AV/IT Specialist to maintain and support the club's audio/visual, radio, and IT systems. You will install, configure, and troubleshoot A/V gear for daily operations and events, manage two-way radios, and assist with IT deployments in a hospitality environment.

You will work with the IT Manager and department leaders, providing hands-on support, ensuring reliability, and coordinating with vendors and staff to deliver seamless

Qualifications

Associate's degree or technical certification in A/V technology, IT, or related field preferred; equivalent experience considered.
Minimum of three years of experience in A/V systems support or IT support.
A+, Network+, Security+, CCNA or similar certifications are a plus.

Responsibilities

Oversee A/V systems end-to-end: configuration, maintenance, troubleshooting, upgrades.
Set up sound, video, and presentation systems for events and meetings.
Support workstations, printers, networks, and accounts; participate in on-call coverage.
Manage club's two-way radio and repeater systems; track inventory and maintenance.

Skills

A/V systems

Two-way radio systems

Networking basics

Microsoft 365

End-user support

Customer service

Education

Associate's degree or technical certification in A/V or IT

Tools

A/V hardware

Radio equipment

POS systems

Job description

For over twenty years, Martis Camp has set the standard for extraordinary private community living in the Tahoe region. It's a place where families and friends come together to enjoy an unmatched mountain lifestyle—surrounded by breathtaking scenery, enriched by world-class amenities, and grounded in an authentic sense of community.

Nestled in the heart of Truckee, California, Martis Camp features an exceptional collection of amenities, including the iconic Camp Lodge, Family Barn, Beach Shack, Lake Club, Lost Library, and a stunning Tom Fazio-designed golf course. The Club provides a four-season experience with recreation, dining, wellness, and outdoor adventure woven into every aspect of daily life. Martis Camp isn't just a place to work, it's a place to belong, contribute, and be part of something truly remarkable.

POSITION SUMMARY:

This role is part of Martis Camp's Low Voltage Division, which works collaboratively to maintain the club's IT, audio/visual, and telecommunications systems.

The AV/IT Specialist oversees Martis Camp's audio/visual experience, installing, managing, and setting up sound, video, and projection equipment for daily club operations and events. This role also manages inventory of the club's two-way radios and repeaters, while helping the broader IT team deploy, maintain, and troubleshoot workstations and other club technology.

Joining us as a club ambassador, you will serve as the club's subject matter specialist for audio/visual technology and two-way radio systems, and a key support resource for the IT Manager, actively communicating and positively interacting with every department at Martis Camp. Those who take a hands-on approach to Low Voltage technology will be successful in this role.

Reporting to the IT Manager, the AV/IT Specialist helps maintain Martis Camp's technology inventory and assists with new infrastructure installations, ensuring the environment always remains reliable and up to date.

ESSENTIAL JOB RESPONSIBILITIES:

Audio/Visual Systems Management & Support

Oversee the club's A/V systems end-to-end, including configuration, maintenance, troubleshooting, and upgrades
Manage televisions, projection systems, in-house music systems, simulators, and related audio/visual technology
Serve as the club's subject matter expert for A/V technology
Partner with the IT Manager, Development Engineer, and vendors on major A/V projects

Event Technology Support

Set up and coordinate sound, video, and presentation systems for club events, meetings, tournaments, and special functions
Provide on-site event support and real-time troubleshooting
Coordinate with vendors, ambassadors, and departments to ensure successful event execution
Assist with electrical (line voltage) and technology-related needs for special events

IT Support & End-User Technology

Support, maintain, and troubleshoot workstations, POS systems, printers, copiers, scanners, timekeeping systems, networking equipment, and other technology devices and accounts
Participate in departmental on-call and coverage plans for general IT support
Configure, deploy, and maintain user accounts, workstation hardware, software, and peripheral devices in accordance with department standards
Escalate complex technical issues to the IT Manager

Radio Communications Systems & Asset Management

Manage the club's two-way radio and repeater systems
Maintain radio programming, deployment, maintenance, and troubleshooting
Track inventory, lifecycle replacement, maintenance schedules, warranties, and service records for A/V and radio equipment

Infrastructure Projects & General Low Voltage Support

Assist with cabling, mounting, equipment installation, and infrastructure deployments
Support telecommunications, low-voltage systems, and technology projects throughout the club
Serve as a flexible technical resource for emergent operational and technology needs
Perform other related duties as assigned

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge

Audio/visual equipment, sound systems, projection systems, televisions, and event technology
Two-way radio systems, repeaters, and basic telecommunications troubleshooting
Network fundamentals, wireless connectivity, Windows-based environments, and end-user technology support
Technology inventory management, equipment lifecycle tracking, and preventive maintenance practices
Familiarity with Microsoft 365 applications, mobile device management, point-of-sale systems, and related business technologies
Club service standards and best practices for supporting hospitality operations through technology

Skills

Diagnosing and resolving A/V, radio, workstation, network, and peripheral technology issues
Organizing and managing equipment inventories, maintenance schedules, and technology assets
Planning, setting up, and supporting technology requirements for meetings, tournaments, and special events
Communicating effectively with employees, members, guests, vendors, and department leaders
Managing multiple priorities while maintaining exceptional customer service, responsiveness, and timeliness

Abilities

Build and maintain positive working relationships across all departments
Provide professional, service-oriented support in a fast-paced hospitality environment
Adapt to changing priorities and respond quickly to operational and event-related technology needs
Work independently while exercising sound judgment and escalating complex issues appropriatelyMaintain confidentiality, integrity, and security of club systems, information, and technology assets
Work a flexible schedule, including evenings, weekends, holidays, and on-call support as needed
Safely perform hands-on installations, equipment setup, cabling, and related low-voltage and line voltage support tasks

PREFERRED EDUCATION, EXPERIENCE, CERTIFICATIONS, AND LICENSURE:

Associate's degree or technical certification in A/V technology, IT, or a related field preferred; equivalent experience considered.
Valid California Driver's License with an acceptable driving record preferred or required
Minimum of three years of experience in A/V systems support, IT support, or a related technical role
A+, Network+, Security+, CCNA or similar certifications are a plus

PERFORMANCE EXPECTATIONS & ACCOUNTABILITY

This position carries primary responsibility for the reliability and performance of Martis Camp's audio/visual, radio, telecommunications, and assigned technology systems. As a result, the AV/IT Specialist is expected to demonstrate a high level of responsibility, accountability, and professionalism.

Successful performance in this role includes:

Maintaining regular, reliable attendance and being available during scheduled work hours to support club operations, Members, Ambassadors, and events
Taking responsibility for assigned systems, projects, and tasks, ensuring work is completed accurately and in a timely manner with minimal follow-up
Proactively communicating workload concerns, technology issues, project status updates, and planned absences to allow for appropriate planning and coverage
Keeping the IT Manager informed of emerging issues, risks, and project developments, escalating concerns promptly when necessary
Responding to challenges with professionalism, flexibility, and a solutions-oriented approach
Providing responsive and effective technical support while maintaining positive working relationships across all departments
Protecting the confidentiality, integrity, and security of Club systems, information, and technology assets
Supporting club events and operational needs through flexibility in scheduling, including evenings, weekends, holidays, and on-call support as required
Coordinating details with management to ensure correct execution of assigned projects and tasks.

Consistent demonstration of these expectations reflects successful performance and the level of trust and responsibility associated with this position. Attendance, performance, and conduct issues will be addressed in accordance with Club policies and established performance management practices.

PHYSICAL REQUIREMENTS:

Ability to safely lift up to 50 lbs.; assistance should be requested when needed
Ability to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, computer, web, voice, teleconferencing, e-mail, etc.
Ability to work in confined spaces, in, under, and around desks, in crawl spaces, attics, basements, and at times on ladders or scaffolding.
Ability to work in hot or cold conditions.
Dexterity required to work with specialized tools and equipment.
Ability to work in front of screens for up to eight hours
Ability to grip, carry, and maneuver hand tools and power tools.
Ability to bend, twist, kneel frequently, with or without tools.
Ability to climb ladders.
Ability to stand for eight hours at a time.

WAGE RANGE & BENEFITS:

$32.50 - $34.00/hr (DOE), with a competitive benefit package