Audio/Visual Instructional Support Technician

Concordia University Wisconsin/Ann Arbor; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Retirement Pension Plan

Tuition waiver benefits

Paid time off

Job summary

Concordia University Wisconsin and Ann Arbor seeks applications for the Audio/Visual Instructional Support Technician on the Ann Arbor campus. This is a full-time, exempt role providing AV services, equipment scheduling, and campus event production with a focus on quality delivery.

The position reports to the Assistant Director of Educational Technology and requires a 2-year degree with 3–5 years of related experience, knowledge of Extron systems, and ability to work evenings/weekends.

Qualifications

• Two-year associate degree required; bachelor's degree preferred; relevant experience may substitute education.
• Strong knowledge of AV integration and industry standards.
• Ability to work with faculty and schedule events and training sessions.

Responsibilities

• Provides AV and Educational Technology services as requested.
• Schedules and maintains classroom presentation equipment.
• Leads technical production of on-campus events and conferences.
• Manages helpdesk tickets and inquiries.
• Provides video recording and streaming services for campus events.

Skills

A/V equipment operation

Extron control systems

Video conferencing

Event production

Campus help desk support

Education

Associate degree

Bachelor’s degree preferred

Tools

Extron

Job description

Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

Position Description

Concordia University Wisconsin and Ann Arbor seek applications for the position of Audio/Visual Instructional Support Technician. This is a full-time, exempt position that is responsible for providing audio/visual services. This position reports to the Assistant Director of Educational Technology and further to the Director of Unified Communications and Audio/Visual Services. This 12-month position is located on the Ann Arbor, Michigan Campus.

Job Duties & Responsibilities

• Provides audio/visual and Educational Technology services as requested.
• Schedules and maintains classroom presentation equipment.
• Assists in hiring, scheduling, supervising, and training part-time student workers for the campus help desk.
• Maintains an inventory of A/V equipment, performs maintenance, and schedules repairs and replacements.
• Provides video recording and streaming services for weekly chapel and campus events.
• Works with faculty to support best practices with equipment.
• Provides a semesterly classroom space training session for faculty/staff.
• Leads the technical production of on-campus events and conferences.
• Manages and resolves helpdesk-related tickets and inquiries.
• Provides timely poster printing using the on-campus plotter printer.
• Supports on-campus digital signage.
• Organizes and leads weekly IT meetings.
• Attends weekly campus leadership meetings.
• Other related responsibilities as assigned.

Knowledge, Skills, & Abilities

• Knowledge of audio-visual equipment use and proper maintenance
• Knowledge and experience in A/V integration, installation, and industry standards
• Able to work independently and maintain a schedule with limited supervision
• Able to deal with stressful situations in a professional manner
• Excellent communication skills, both oral and written
• Able to work evenings and weekends as needed for events
• Knowledge of Extron control systems and video processing standards
• Experience with video conferencing system
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)

Education & Experience

Two-year associate degree in a related field required; bachelor's degree preferred (experience may be substituted for some education); relevant work experience: 3 to 5 years.

Physical Demands/Equipment (Click to View)

Compensation & Benefits

This is a full-time, exempt (salary) staff position. The starting wage may be determined upon education and/or experience. Concordia University benefit options include, but are not limited to the following:

• Health, Dental and Vision Insurance
• Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Basic Life and Supplemental Life Insurance
• Accidental Death and Dismemberment Coverage
• Critical Illness and Accident Insurance
• Tuition waiver benefits (available for employees and their qualified dependents)
• Vacation, Sick, and Holiday paid time off

Compensation and Benefits (Click to View)

Equal Opportunity Employer

It is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws.

The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.

However, CU is an institution of the LCMS and, to the extent allowed by law, CU reserves the right to give preference in employment based on religion. In addition, preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet, CU recognizes only male, LCMS ordained Ministers of the Gospel, but recognizes both male and female LCMS Rostered Ministers of the Gospel.

The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state and local agencies. If any employee or applicant for employment believes this policy has been violated, he/she must contact the Director of Human Resources.

Concordia University is a HLC accredited, co-educational, liberal arts school offering more than 72 undergraduate majors, over 35 master's degree programs, and 5 doctoral programs. There are also a variety of accelerated evening and e-learning programs.