Audio Visual Field Engineer / Technician

E Logic; Washington (District of Columbia); On-site; USD 75,000 - 110,000; Full time

Job summary

E-Logic, Inc. in Washington, DC seeks an experienced Audio Visual Field Engineer/Technician to install, configure, and maintain professional AV and VTC systems for federal, state, and commercial customers.

With 5+ years of hands-on AV support, you will work on conference rooms and command centers, troubleshoot multi-vendor setups, and ensure reliable performance, security clearances may apply, and occasional after-hours work.

Qualifications

• Minimum of five years of hands-on AV/VTC installation, maintenance and troubleshooting.
• Proficiency with Crestron, Extron and Q-SYS platforms.
• Strong trouble shooting across multi-vendor AV environments.

Responsibilities

• Install, configure, integrate, troubleshoot, and maintain AV/VTC systems at customer facilities.
• Diagnose and resolve audio, video, control, and network issues across multi-vendor setups.
• Provide on-site customer support, documentation, and coordination with project teams.

Skills

Troubleshooting

Customer service

Communication

Tools

Crestron

Extron

Q-SYS

Job description

About E-Logic, Inc.

E-Logic, Inc. is an established small business founded in 2007, headquartered in Washington, D.C., with additional offices in Virginia and Florida. The company specializes in Audio-Visual (AV) and Video Teleconferencing (VTC) integration, providing technology solutions, system installation, configuration, maintenance, troubleshooting, and technical support. E-Logic supports federal, state, local, and commercial customers through reliable technology integration and mission-focused service delivery. Our broader capabilities include IT managed services, help desk support, systems integration and testing, programming, logistics, and technology deployment.

Job Summary

E-Logic, Inc. is seeking an experienced Audio Visual Field Engineer / Technician to install, configure, integrate, troubleshoot, and maintain professional audio-visual (AV) and video teleconferencing (VTC) systems for federal, state, local, and commercial customers. The ideal candidate will have at least five years of hands-on experience supporting integrated AV environments, strong troubleshooting skills, and proficiency with platforms such as Crestron, Extron, and Q-SYS.

The successful candidate will work directly at customer facilities, including conference rooms, command centers, training facilities, and executive briefing spaces, ensuring reliable system performance, professional customer support, and timely completion of installation and service activities.

Working Hours

Full-time schedule based on project and customer requirements. Occasional evening, weekend, or after-hours work may be required to support installations, maintenance, and scheduled meetings or events.

Key Responsibilities

1. AV Installation and Integration

• Install, terminate, configure, and integrate AV/VTC equipment, including displays, projectors, cameras, microphones, speakers, amplifiers, digital signal processors (DSPs), control processors, touch panels, and switching systems.
• Install and organize equipment racks, label cables, and complete cabling and equipment connections in accordance with technical drawings and industry standards.
• Read and interpret AV system drawings, signal flow diagrams, schematics, and rack elevations.
• Commission and test integrated systems to verify functionality and compliance with project specifications.
• Configure and support Crestron, Extron, Q-SYS, Biamp, Shure, and Barco equipment and related AV technologies.

2. Troubleshooting and Technical Support

• Diagnose and resolve audio, video, control, connectivity, and network-related issues across multi-vendor AV systems.
• Troubleshoot signal paths and interfaces, including HDMI, HDBaseT, USB, Dante, AES67, RS-232, infrared, and IP-based control.
• Respond to service requests, perform preventive maintenance, update firmware, back up configurations, and coordinate equipment replacement when necessary.
• Support video conferencing and unified communications platforms, including Microsoft Teams Rooms, Zoom Rooms, Cisco, Poly, and Logitech solutions.
• Provide timely technical support in accordance with customer requirements and applicable service-level agreements.

3. Customer Service and Documentation

• Serve as the on-site technical point of contact for customers, facility personnel, and government representatives.
• Explain system operation to end users and provide meeting, event, and conference room support as required.
• Maintain accurate service records, equipment inventories, punch lists, configuration backups, and as-built documentation.
• Coordinate with project managers, engineers, programmers, and IT personnel to complete assignments efficiently.
• Follow applicable safety requirements, customer policies, and facility access and security procedures.

Required Qualifications

• Minimum of five years of hands-on experience installing, maintaining, and troubleshooting commercial AV and VTC systems.
• Strong independent troubleshooting capabilities across integrated, multi-vendor AV environments.
• Proficiency with Crestron, Extron, and Q-SYS, with working knowledge of other major AV manufacturers and platforms.
• Experience with audio DSPs, wireless microphones, AV switching, displays, projection systems, and video conferencing equipment.
• Understanding of audio and video signal flow, gain structure, EDID/HDCP, video formats, and AV system connectivity.
• Working knowledge of IP networking fundamentals, including IP addressing, VLANs, switches, Power over Ethernet (PoE), and multicast as applicable to AV systems.
• Ability to use hand tools, terminate low-voltage cabling, and operate basic AV testing equipment.
• Ability to interpret technical drawings, schematics, and rack elevations.
• Strong communication, documentation, customer service, and problem-solving skills.
• Valid driver's license and ability to travel to customer locations within the DMV region and as required by project assignments.
• Ability to pass applicable background checks and meet customer-specific access requirements.

Preferred Qualifications

• AVIXA Certified Technology Specialist (CTS) certification.
• Manufacturer certifications in Crestron, Extron, Q-SYS, Biamp, Shure, or Dante.
• Experience with AV-over-IP platforms, including Crestron DM NVX, Extron NAV, or Q-SYS video solutions.
• Experience supporting federal, Department of Defense (DoD), or other secure government environments.
• Familiarity with AV control programming and configuration tools, including Crestron Toolbox, Extron Global Configurator, and Q-SYS Designer.
• Additional networking qualifications, such as CompTIA Network+ or Cisco CCNA.
• OSHA 10 training or familiarity with low-voltage installation safety standards.
• An active U.S. Government security clearance is an advantage but is not required for this position.

Work Environment and Physical Requirements

• Ability to lift and carry equipment weighing up to 50 pounds.
• Ability to work on ladders and lifts and in ceilings, equipment racks, and other installation areas.
• Ability to stand, bend, kneel, climb, and perform physical installation activities for extended periods.
• Willingness to work at customer facilities, including secure government sites, and perform occasional after-hours assignments as needed.
• Ability to travel to customer sites within the designated service area.

Federal Project Requirements

Depending on the assigned project, the selected candidate may be required to complete a government or customer background investigation, meet site-specific access requirements, or obtain a security clearance. Any additional requirements will be communicated based on the applicable project.

Equal Employment Opportunity

E-Logic, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.