Audio/Video Installation Technician

Phoenix-Systems; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Eight Holidays

401(k) match

Health, Dental & Vision

Short & Long Disability

Employee Assistance Program

Life Insurance

Employee Discount

Free Alarm Monitoring

Take home vehicle

Gas/Vehicle maintenance

Mon-Fri day schedule

Job summary

Phoenix Systems is seeking an experienced Audio/Video installation technician to join our team in South Carolina. You will report to the Charleston office and support Charleston and surrounding areas, installing and servicing smart home systems and AV components for high-end clients.

Ideal candidates have 2+ years in security and AV installation, strong troubleshooting skills, and a customer‑focused approach. Eligible for take‑home vehicle and a comprehensive benefits package.

Qualifications

• Minimum 2 years' experience with security and AV installations.
• Solid knowledge of security systems operation and wiring.
• Able to work under pressure and provide excellent customer service.
• Clear background check and MVR; ability to work independently.
• Willingness to perform after-hours calls in rotation.

Responsibilities

• Install, service, and activate security and AV systems.
• Troubleshoot wiring and network components.
• Review work orders and communicate with customers.
• Provide training to homeowners on system functions.
• Assist with pricing for monitoring plans.

Skills

Security systems

AV installations

Customer service

Troubleshooting

Education

Technical or Vocational schooling

Tools

2Gig

DSC

QOLSYS

Networking basics

Job description

Description

Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician to join our amazing team in South Carolina. This position will report to the Charleston, SC office and will support business in Charleston and the surrounding areas.

Candidates should be self-motivated, personable and of good character. You should be passionate about the design and installation of residential smart home automation systems, home theater rooms, security, networking, shades, and all about providing world class service to our high-end clients.

Anticipated start date of this position is November 9, 2026.

Requirements

Essential Duties and Responsibilities:

• Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, shades, and remote controls.
• Identify and repair security system malfunctions and false alarms
• Troubleshoot and repair existing wiring installed for Phone/Data/Intercom/Security/WAP’s/Basic Audio/Cameras/etc.
• Learn and understand security systems Phoenix Systems installs and services (2Gig, DSC, QOLSYS, Etc.)
• Handle installation of networking requirements for Routers, Switches, DVR’s, Network Components, WAP’s, etc.
• Learn and understands monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
• Communicate with customers to review work orders,
• Provide instruction/training to customers/end user on the system functions and operations
• Accurately assess system design and functionality when adding additional components
• Handle after hours emergency service calls (as assigned on a rotation basis)
• Communicate pricing for monitoring rate tiers to customers
• Install, setup and train homeowners on AV component packages.
• Perform other duties as assigned.

Qualifications and Education Requirements:

• Minimum of 2 years of experience with all aspects of Security and Audio/Video Installations - From pre-wire to trim to final installation and programming
• Have in depth knowledge of security systems operation, functions, and wiring requirements
• Understands cable types and technologies and can distinguish which types to use in installation scenarios
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work in a clean and unobtrusive manner
• Ability to work independently and to carry out assignments to completion within standard accepted practices.
• Must have or be willing to obtain basic tools to perform job responsibilities.
• Must be able to clear a background check and drug screening
• Clear MVR required
• Technical or Vocational related schooling is preferred

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear.

• Frequent use of step ladders and extension ladders
• Frequent amount of lifting up to 50 pounds
• Occasional lifting of up to 100 pounds

Work Environment:

• Active construction sites
• Exposure to marked changes in temperature and humidity, and exposure to dust.
• Moderate noise

Benefits:

• Paid Time Off Program - Start accruing PTO your first week!
• Eight Paid Company Designated Holidays
• 401(k) w/company match
• Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
• Short Term Disability Options
• Long Term Disability Options
• Employee Assistance Program
• Life Insurance Options
• Employee Discount
• Free Alarm Monitoring
• Take home vehicle
• Gas/Vehicle Maintenance paid by company
• Monday - Friday daytime work schedule
• Positive work culture with opportunities for advancement and growth