Audio Video Field Service Engineer

Daktronics; Sioux Falls (SD); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Travel opportunities

Work from home office environment

Job summary

Daktronics is seeking an Audio Video Field Service Engineer to support our digital LED display technology and audio systems. The role blends on-site event work with remote technical support from a home office within a regional area.

You will travel to customer sites, perform maintenance and installations, and participate in ongoing training to advance technical knowledge. Excellent English communication and a team mindset are essential.

Qualifications

• Requires at least an associate’s degree or higher in a technical field.
• Strong communication and professional conduct in stressful situations.
• Ability to work independently and as part of a team.

Responsibilities

• Provide on-site service, installation, or support during events at customer sites.
• Deliver on-site maintenance for Control and Display Systems and train Service Partners.
• Assist with knowledge-base creation and ongoing product training.

Skills

Fluent English

Effective communication

Team player

Education

Associate's degree

Bachelor's degree preferred

Tools

Daktronics internal programs

Job description

Position Summary

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

What will the work look like for me?

• Your schedulewill vary and willinclude some nights and weekends depending on business needs.
• Most of your work will be Monday -Friday during normal business hours.
• Westrive for work/life balance. This positionrequires working 10+ weekends a year tosupport events.
• Some last-minutescheduling happens to meet ourcustomers’needswhenan unexpected repair oreventhappens.
• Your weekly responsibilities will include both on‑site service work at customer locations and remote support. We will work to create a consistent schedule for your remote technical support duties.

Onsite Support (approximately 60-80% - varied, based on business need) consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:

• Providing service, installation, or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
• Actively creating and updating knowledge base articles for internal/external use.
• Perform other duties as assigned or needed to support the efforts of Daktronics.

Remote Support (approximately 20-40% - varied, based on business need) consists of remotely supporting Daktronics equipment and end customers. This work will primarily focus on:

• Providing technical over-the-phone support to internal and external customers.
• Responding to customers’ request for technical support primarily through incoming and proactive outbound calls.
• Providing software application installation/configuration support along with how-to assistance.
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.
• Support preparation activities for technical training events at the Daktronics Experience Center (e.g., equipment setup and teardown).

Where is this opportunity located?

• Your office will be at your home, located within a commutable driving distance of Sioux Falls, SD.
• You will travel to customer sites in your Daktronics vehicle within your regional area. You may also travel nationwide or internationally depending on business need.
• Onsite work can vary by location and from day to day. One day you might work inside a control room, the next day you might be outside on a lift or ladder working with a video display.
• You are paid for all your working time, including travel time to and from site.
• When you aren’t working on a customer site, you will work from your home office to remotely support our customers.

What are the perks?

• Information about Daktronics benefits can be found on our website Career Opportunities (https://www.daktronics.com/en-us/employment/careers). This information is intended tobe a general overview and may be modified by Daktronics at any time.
• Daktronics offers financial relocationassistancefor positions that require placement in a specific location.
• Exciting Venues – Your work makes game day memorable!Some of our customers include SDSU, USD Dakota Dome, Ralph Engelstad Arena, and Denny Sanford Premier Center.
• Technological Innovation – Leveraging strengths in product innovation, manufacturing, and service. No two days are alike; you will experience variety and depth in your work.
• Growth Mindset – Daktronics embraces challenges, uses feedback to learn from our mistakes, and focuses on future success.
• Respect – We respect each other and those we work with while welcoming different viewpoints and suggestions. We work as a team towards mutual prosperity.

Qualifications

To be considered for Audio Video Field Service Engineer, we require the following:

• Minimum of an associate’s degree plus relevant experience. Bachelor’s degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs. Will consider non-technical bachelor’s degree if applicant also has previous experience demonstrating technical learning ability.
• Must be able to:
  • Communicate effectively in a variety of settings.
  • Positively and professionally able to work in stressful situations.
  • Show personal commitment to continuously improve.
  • Display a can-do attitude in good and bad times.
• Effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
• Work effectively as a team member assisting when and where needed.
• Comfortable working from a home office location.
• Must be able to get a passport.
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Ability to lift, carry, and move up to 45 pounds.
• Ability to work in a variety of environments, including cold/hot weather, small spaces.
• Must be able to work nights and weekends based on pre-determined business need.
• The selected individual must be able to travel by air and ground and comply with the Daktronics Driver Eligibility Policy to begin and maintain employment. This requirement will be verified through a motor vehicle record (MVR) check conducted in accordance with applicable federal, state, provincial, and local laws.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.