Audience Management Contractor

Spectraforce Technologies, Inc.; Cupertino (CA); On-site; USD 83,000 - 138,000; Full time

Job summary

Spectraforce Technologies is seeking an Audience Management Contractor for a 6-month engagement. The role is remote and focuses on building and maintaining audiences, access control, and data privacy governance across RPM, Box, Slack, and related systems.

You will standardize documentation, develop intake templates, handle day-to-day inquiries, and ensure compliant audience configurations across platforms. Strong communication and troubleshooting skills are essential to support field teams and

Qualifications

• Experience administering user access and audience segmentation across multi-system environments.
• Clear understanding of data privacy principles, confidentiality, and governance rules.
• Ability to diagnose, investigate, and resolve user access discrepancies and permission issues.
• Ability to translate complex technical workflows into SOPs and templates.
• Strong communication to support cross-functional teams and partners.

Responsibilities

• Create and maintain audiences in RPM and directory groups.
• Set up and manage access permissions across Box and other platforms.
• Triage, support day-to-day audience inquiries; escalate as needed.
• Document and standardize audience processes and templates.
• Monitor and audit audience access across platforms and systems.

Tools

RPM

Box

Slack

Job description

Job Title: Audience Management Contractor

Duration: 6-Month

Location: Remote

Key Responsibilities

Audience Creation & Configuration

• Build and maintain standard and bespoke audiences in RPM.
• Set up and maintain manual directory groups for complex, nuanced audiences across multiple systems.
• Ensure accurate access management to maintain compliance, data privacy, and confidentiality across all systems.

Access & Content Management

• Set up, manage, and audit Box content structures and user access permissions.
• Triage, process, and fulfill access requests across multiple platforms
• Maintain traceability by documenting the full inventory of managed groups and where they are deployed.

Triage & Support

• Manage and monitor the Audience Management Slack channel.
• Serve as the first point of contact for day-to-day audience-related inquiries, access issues, and troubleshooting reported by the field and business partners.
• Escalate complex technical issues or high-stakes requirements to the Platform Lead or RCC when appropriate.
• Ensure requests are resolved in a timely manner to prevent operational delays.

Documentation & Process Standardization

• Formalize existing, scattered documentation into a consolidated suite of clear instructional guides.
• Document data privacy rules, guidelines, and best practices regarding people data and appropriate system use in Retail audience management.
• Help design and build standardized audience request intake templates to streamline requests and promote business self-service.

Supported Platforms & Systems

• Primary Tools: RPM, Client Directory groups, Box, Slack (channels and workflows).
• Connected Platforms & Environments: Hello, Learning, Client Events / Retail NSO tenant, Phantom video, The Grove, and emerging AI tools (e.g., Multi-Dev, Milan).

Qualifications & Key Skills

• Audience & Access Systems Experience: Practical experience administering user access, groups, and audience segmentation across complex, multi-system environments.
• Data Privacy & Governance Awareness: Clear understanding of data privacy principles, confidentiality, and governance rules related to managing people data.
• Technical Troubleshooting & Triage: Ability to diagnose, investigate, and resolve user access discrepancies, broken audience configurations, and permission issues.
• Documentation & Instructional Writing: Demonstrated ability to translate complex technical workflows into structured, easy-to-follow documentation, standard operating procedures (SOPs), and request templates.
• Communication & Stakeholder Support: Strong communication skills to support cross-functional marketing and engagement teams, manage support channels, and interface effectively with field teams and technical leads.

Key Success Metrics

• Timely Execution: Timely response and resolution of all incoming routine audience requests, questions, and access reports.
• Documentation Delivery: Delivery of a complete, consolidated documentation suite and standardized request templates before the end of the contract term.
• Self-Service Enablement: Measurable reduction in the business's dependency on manual consultations through effective self-service documentation and streamlined request workflows.