Audi Warranty Administrator

Sunset Porsche Audi; Beaverton (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay plan

Medical, Dental, and Vision insurance

Life insurance

PTO after 90 days of employment

Paid Holidays

Career advancement opportunities

Paid training programs

Employee discount programs

401K

Job summary

Sunset Porsche Audi in Beaverton, OR is seeking a detail-oriented Warranty Administrator to manage warranty claims, repair orders, pricing accuracy, and manufacturer authorizations. This role ensures our premium service and that client vehicles are repaired and billed correctly and on time.

Responsibilities include maintaining a detailed warranty schedule, submitting and closing claims, obtaining OEM approvals, and coordinating with technicians and management.

Qualifications

• High school diploma or equivalent is required.
• Experience in warranty administration or similar role.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency with Microsoft Excel and Word.
• Ability to work independently and prioritize tasks.
• Knowledge of warranty regulations is a plus.
• Customer-focused attitude.

Responsibilities

• Provides information to Technical Staff as needed.
• Ensures proper documentation of condition, cause and correction on repair orders.
• Adheres to manufacturer guidelines for submittal timelines.
• Maintains schedule of warranty claims and statuses.
• Ensures correct pricing using Labor Pricing Guide on repair orders.
• Documents monetary information on repair orders.
• Obtains manufacturer authorization before closing goodwill repair orders.
• Submits and closes repair orders.
• Ensures dealer gets paid on time for submitted orders.
• Reports issues affecting safety or service quality.

Skills

Detail oriented

Organizational skills

Excellent communication

Interpersonal skills

Independent work

Customer-focused mindset

Warranty regulations knowledge

Education

High school diploma or equivalent

Certification in related field (preferred)

Tools

Microsoft Office Suite

Excel

Word

Job description

Audi Beaverton is seeking a detail oriented and experienced individual to join our team as a Warranty Administrator! You will play a critical role in ensuring our customers' satisfaction by managing warranty claims efficiently and effectively.This position oversees all operations pertaining to dealership warranties. In addition to managing warranty claims and submittals, performs duties such as managing repair orders, ensuring correct pricing, and obtaining authorizations from manufacturers. This position is charged with upholding Audi Beaverton’s high level of service and quality craftsmanship, as well as ensuring that client vehicles are serviced in a correct and efficient manner.

Responsibilities:

• Provides additional vehicle and client information to Technical Staff as needed.
• Ensures proper documentation of condition, cause and correction on all repair orders.
• Adheres to manufacturer guidelines for submittal timelines.
• Maintains and updates detailed schedule of warranty claims and statuses.
• Ensures correct pricing using appropriate Labor Pricing Guide on all repair orders.
• Properly documents monetary information on all repair orders.
• Ensures correct parts and labor billing on all repair orders.
• Obtains authorization from manufacturer before closing goodwill repair orders.
• Submits, and closes repair orders.
• Confirms the dealer gets paid on time and accurately for the submitted repair orders.
• Creates journal entry/pay adjustments with approval from management if a repair order pays differently than what was originally submitted for.
• Strives to exceed sales and client satisfaction objectives set by management.
• Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, employees, or clients.
• Performs other duties as assigned.

Requirements:

• High school diploma or equivalent; additional education or certification in a related field is a plus.
• Proven experience in warranty administration or a similar role.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Ability to work independently and prioritize tasks effectively.
• Knowledge of warranty regulations and industry best practices is a plus.
• Customer-focused mindset and dedication to providing exceptional service.

We offer the following benefits:

• Competitive pay plan
• Medical, Dental, and Vision insurance
• Life insurance
• PTO after 90 days of employment
• Paid Holidays
• Career advancement opportunities
• Paid training programs
• Employee discount programs
• 401K

If you are ready to represent two of the world’s most respected performance-luxury brands and thrive in a high-expectation, high-reward environment,

All roles at Sunset Porsche Audi are on-site and in person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically scheduled for approximately 40 plus hours per week, and exempt roles for approximately 45 to 50 plus hours per week.

Sunset Imports is an Equal Opportunity Employer, dedicated to maintaining a drug-free workplace. All employment is contingent on successful completion of a drug test and background screening. We participate in E-Verify.