Audi Warranty Specialist — Claims & Service Excellence

Sunset Imports Inc; Beaverton (OR); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive pay plan

Medical, Dental, and Vision insurance

Life insurance

PTO after 90 days of employment

Paid Holidays

Career advancement opportunities

Paid training programs

Employee discount programs

401K

Job summary

Sunset Porsche Audi in Beaverton, OR is seeking a detail-oriented Warranty Administrator to manage warranty claims, submittals, and related paperwork. You will oversee repair orders, ensure correct pricing, obtain manufacturer authorizations, and help maintain customer satisfaction.

The role requires strong accuracy, communication, and proficiency with Microsoft Office; on-site schedule typically around 40 hours per week with opportunities for advancement and training.

Qualifications

• High school diploma or equivalent; additional education or certification in a related field is a plus.
• Proven experience in warranty administration or a similar role.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Ability to work independently and prioritize tasks effectively.
• Knowledge of warranty regulations and industry best practices is a plus.

Responsibilities

• Provides additional vehicle and client information to Technical Staff as needed.
• Ensures proper documentation of condition, cause and correction on all repair orders.
• Adheres to manufacturer guidelines for submittal timelines.
• Maintains and updates detailed schedule of warranty claims and statuses.
• Ensures correct pricing using appropriate Labor Pricing Guide on all repair orders.
• Properly documents monetary information on all repair orders.
• Ensures correct parts and labor billing on all repair orders.
• Obtains authorization from manufacturer before closing goodwill repair orders.
• Submits, and closes repair orders.
• Confirms the dealer gets paid on time and accurately for the submitted repair orders.
• Creates journal entry/pay adjustments with approval from management if a repair order pays differently than what was originally submitted for.
• Strives to exceed sales and client satisfaction objectives set by management.
• Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, employees, or clients.
• Performs other duties as assigned.

Skills

Attention to detail

Organizational skills

Communication skills

Interpersonal skills

Independent worker

Education

High school diploma or equivalent

Related field certification (a plus)

Tools

Microsoft Office Suite

Excel

Word

Job description

Sunset Porsche Audi in Beaverton, OR is seeking a detail-oriented Warranty Administrator to manage warranty claims, submittals, and related paperwork. You will oversee repair orders, ensure correct pricing, obtain manufacturer authorizations, and help maintain customer satisfaction.

The role requires strong accuracy, communication, and proficiency with Microsoft Office; on-site schedule typically around 40 hours per week with opportunities for advancement and training.