Audi Service Porter

Hiley Automotive Group; Huntsville (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical & Dental

Paid Time Off

401(k) plan

Competitive pay

Life Insurance

Professional development

Job summary

Hiley Automotive Group at Audi Huntsville is seeking a Service Porter to help maintain the service drive and lot, focusing on safety, efficiency, and customer experience. You are often the first and last person customers meet, so energy, attentiveness, and a professional attitude are essential.

The role supports service operations with tasks from greeting customers and staging vehicles to basic facility upkeep and shuttle service.

Qualifications

• Positive attitude and eagerness to help customers.
• Strong customer service focus and professional demeanor.
• Punctual, reliable, and capable of everyday responsibilities.

Responsibilities

• Greet customers with high energy and maintain a welcoming drive lane.
• Assist with vehicle protection and basic prep (seat covers/mats) and move vehicles as needed.
• Provide shuttle rides within a 25‑mile range and keep the lounge area clean and stocked.

Skills

Customer service

Safety awareness

Team player

Reliable transportation

Valid driver's license

Job description

Job Title: Audi Service Porter

Location: Audi Huntsville / Hiley Automotive Group

Get your foot in the door to the world of Audi by joining our team as key support staff!

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Role Overview

Maintain the flow and professional appearance of the Service Drive and lot. Your primary focus is safety, efficiency, and customer experience. You are the first and last person many customers see; your energy and attention to detail are critical.

Schedule (39.5 hours/week)

• Monday - Thursday: 12:00 PM to 5:30 PM (Flexibility to request off one weekday other than Friday)
• Friday: 7:00 AM to 5:30 PM (1-hour lunch)
• Saturday: 7:00 AM to 4:00 PM (1-hour lunch)

Responsibilities

• Drive Operations: Greet customers immediately with high energy. Install interior protection (seat covers/mats) in every vehicle. Park and retrieve customer vehicles and loaners efficiently. Drive vehicles to and from the service lane, service stalls, and parking lot as needed.
• Facility Maintenance: Keep the drive spotless. Sweep, squeegee, and pick up trash. Use pig mats to immediately clear oil or coolant leaks to eliminate safety hazards.
• Customer Support: Provide shuttle rides as needed within a 25-mile range. Ensure the coffee bar and lounge are stocked, wiped down, and professional at all times.
• Inventory Management: Walk the lot daily to organize out-of-place vehicles and remove trash. Keep sales inventory straightened and professional. Replenish vehicle fluids and replace batteries when necessary.
• PDI & Inspection: Remove new vehicle covers. Conduct a thorough inspection for transport damage. If an issue is found, take photos with the cover still in the frame and report it immediately.
• Quality Control: Perform extended test drives for technicians to verify repairs on intermittent issues or major jobs. This is a critical step in our Fixed Right First Time (FRFT) process.
• General Support: Complete various tasks as assigned by Service or Sales leadership to maintain dealership display standards.

Qualifications

• Positive attitude, can-do mentality, confident, outgoing personality, and eagerness to improve
• Professional attitude and the ability to deliver best-in-class customer service
• Reliable transportation to and from work every single day
• Valid driver's license and clean driving record
• Must pass criminal background check and drug screen

Benefits

• Medical and Dental
• Paid Time Off
• 401(k) available at most locations
• Competitive Pay
• Life Insurance
• Professional Development

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.