Auction Transport Coordinator

BetterCloud; Buffalo (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

BetterCloud is seeking a Transportation Specialist - Auction Services to support the Transportation department in coordinating vehicle movements, lot sweeps, and auction-related operations. The role involves working with carriers, customers, and internal teams to ensure smooth logistics and timely resolutions.

The position requires 1-2 years in customer service or the transportation industry, with strong communication, teamwork, and problem-solving abilities.

Qualifications

• 1-2 years in customer service or transportation industry preferred.
• Strong communication and organizational skills.
• Ability to read, write, and understand English.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage seller and lot sweep-related inquiries; manage transactions and communications to provide timely resolutions.
• Refer inquiries or tasks to appropriate Teammate(s).
• Ensure the timely removal of vehicles from designated partner locations.
• Work with transporters, storage partners, and residential customers to achieve resolution.
• Partner with Major Accounts and Product & Technology teams to identify and implement upgraded processes.
• Assist management in identifying and implementing continuous improvements and customer satisfaction opportunities.
• Proactively locate, review, and vet a network of quality transportation services and storage yards.
• Manage relationships and retain quality services.
• Utilize Salesforce to track and document transportation services and storage yard network.
• Adjust pricing and assign carriers to ensure cost-effective and timely movement of vehicles.
• Partner interdepartmentally, as well as with sellers, buyers, and carriers, to determine statuses of transport jobs.
• Negotiate cost-effective contract rates with high volume carrier partners.
• Update and review status of aged inventory.
• Report findings to the Abandoned Vehicles team.
• Partner with Payments team to reconcile partner invoices.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

BetterCloud is seeking a Transportation Specialist - Auction Services to support the Transportation department in coordinating vehicle movements, lot sweeps, and auction-related operations. The role involves working with carriers, customers, and internal teams to ensure smooth logistics and timely resolutions.

The position requires 1-2 years in customer service or the transportation industry, with strong communication, teamwork, and problem-solving abilities.