Auction Client Services Coordinator

Freeman's Auction House; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Freeman’s Auction House in Chicago seeks a Bids & Client Services Liaison to coordinate bid inquiries, registrations, and post-sale communications. You will work with internal teams to ensure smooth auction preparation, professional client service, and timely resolution of issues during live, online, and timed sales.

The role is in-office, five days a week, with occasional evenings and weekend auctions. A Bachelor’s degree and 1–3 years of related experience are preferred.

Qualifications

• ><Bachelor’s degree in Business, Arts Administration, or a related field, or equivalent combination of education and experience.
• <1-3 years of relevant work experience.
• Exceptional organizational, communication, and interpersonal skills.
• Strong client service orientation with professionalism and discretion.
• Detail-oriented with excellent follow-up, multitasking, and time management abilities.
• Proficient in Microsoft Office applications (e.g., Word and Excel).
• Able to thrive in fast-paced environments, work under pressure, and meet strict deadlines.
• Highly motivated and eager to contribute to a dynamic team.

Responsibilities

• Manage a variety of client inquiries in person, on the telephone, and via email, relating to all transactional aspects of bidding, buying, and selling property in upcoming and past sales.
• Provide day-to-day client service support, responding to questions and resolving issues in a timely, professional, and solutions-oriented manner.
• Answer and manage incoming telephone calls and route inquiries to the appropriate department or team member as needed.
• Monitor and manage the Consign, Bid, Regional, and Client Services inboxes, as well as the Liaison’s assigned individual inbox, ensuring inquiries are acknowledged and addressed within established service standards.
• Assist clients with registering to bid and navigating the Freeman’s website and third-party auction platforms.
• Enter telephone bids into the Auction Management System and assign phone bids on the day of the auction.

Skills

Exceptional organizational skills

Communication

Interpersonal skills

Client service orientation

Detail-oriented

Microsoft Office

Education

Bachelor’s degree

Job description

Freeman’s Auction House in Chicago seeks a Bids & Client Services Liaison to coordinate bid inquiries, registrations, and post-sale communications. You will work with internal teams to ensure smooth auction preparation, professional client service, and timely resolution of issues during live, online, and timed sales.

The role is in-office, five days a week, with occasional evenings and weekend auctions. A Bachelor’s degree and 1–3 years of related experience are preferred.