Attraction Manager

Apex Entertainment

City of Syracuse (NY)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Performance Bonus Opportunity

Medical, Dental, and Vision Insurance

Paid Time Off

Paid Birthday Off

401(k) with Company Match

Company Paid Life Insurance

Employee Assistance Program

Complimentary Attractions Access

Employee Meal Benefit

Career Development and AdvancementOppt

Job summary

Apex Entertainment in Syracuse, NY is seeking an Attraction Manager to lead the Attractions Department, drive guest satisfaction, and ensure safety and financial performance. You will supervise Supervisors and Team Members, set priorities, and partner with cross-functional teams to deliver a best-in-class guest experience.

The role requires strong leadership, budgeting, scheduling, and policy governance, with a focus on operational excellence and high-volume hospitality.

Qualifications

Minimum three years of progressive management experience in family entertainment centers, hospitality, attractions, or similar high-volume operations.
Demonstrated experience supervising multiple employees and developing frontline leaders.
Experience making employment decisions involving hiring, coaching, discipline, scheduling, and performance management.
Strong financial acumen with experience managing labor budgets and operating expenses.
Excellent organizational, communication, leadership, and problem-solving skills.

Responsibilities

Direct, supervise, and manage the daily operation of the Attractions Department.
Establish operational priorities and ensure department goals are achieved.
Exercise independent judgment in resolving operational issues, staffing concerns, guest service matters, and safety issues.
Develop departmental policies, procedures, and best practices.
Monitor department performance and implement operational improvements to increase efficiency and profitability.
Recruit, interview, select, onboard, train, coach, develop, evaluate, and retain department personnel.
Direct the work of Attractions Supervisors and Team Members.
Prepare work schedules based upon business needs, labor budgets, and forecasted volume.
Conduct performance evaluations and provide ongoing coaching and development.
Administer corrective action and disciplinary measures.
Ensure compliance with all policies and employment practices.
Manage departmental labor costs and operating expenses while maintaining service standards.
Monitor productivity, staffing levels, and operational efficiency.
Analyze business trends, guest traffic, and financial performance to make informed decisions.
Assist in developing and managing departmental budgets.
Maintain inventory controls and oversee departmental supplies and equipment.
Ensure exceptional guest service standards and resolve escalated guest concerns.
Promote a culture focused on hospitality, professionalism, and operational excellence.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Financial acumen

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree in Business / Hospitality Management / Recreation Management

Tools

Microsoft Office

Operational management systems

Job description

Attraction Manager

Apex Entertainment

FLSA Status: Exempt - Executive

Reports To: General Manager

Location: Apex Entertainment - Syracuse, NY

Position Summary

The Attraction Manager is a member of the facility's management team responsible for the overall leadership, operational performance, financial results, safety, and guest experience of the Attractions Department. The primary duty of this position is the management of the department, including directing the work of Attractions Supervisors and Team Members, exercising independent judgment and discretion in operating the business, and making decisions that directly impact operational efficiency, profitability, guest satisfaction, and employee performance.

The Attraction Manager is responsible for developing leaders, maintaining safety and operational standards, managing labor and departmental expenses, and ensuring all attractions operate efficiently while delivering an exceptional guest experience. This position regularly supervises two or more full-time employees (or their equivalent) and participates in employment decisions, including hiring, promotion, discipline, and termination recommendations, which are given substantial weight by senior leadership.

Essential Duties and Responsibilities

Department Leadership

Direct, supervise, and manage the daily operation of the Attractions Department.
Establish operational priorities and ensure department goals are achieved.
Exercise independent judgment in resolving operational issues, staffing concerns, guest service matters, and safety issues.
Develop departmental policies, procedures, and best practices consistent with company standards.
Monitor department performance and implement operational improvements to increase efficiency and profitability.

Personnel Management

Recruit, interview, select, onboard, train, coach, develop, evaluate, and retain department personnel.
Direct the work of Attractions Supervisors and Team Members.
Prepare work schedules based upon business needs, labor budgets, and forecasted volume.
Conduct performance evaluations and provide ongoing coaching and development.
Administer corrective action, performance improvement plans, and disciplinary measures.
Make recommendations regarding hiring, promotion, compensation adjustments, transfers, and termination that are given particular weight by executive leadership.
Ensure compliance with all company policies and employment practices.

Financial and Operational Management

Manage departmental labor costs and operating expenses while maintaining service standards.
Monitor productivity, staffing levels, and operational efficiency.
Analyze business trends, guest traffic, and financial performance to make informed operational decisions.
Assist in developing and managing departmental budgets.
Recommend capital improvements and equipment purchases.
Maintain inventory controls and oversee departmental supplies and equipment.

Guest Experience

Ensure exceptional guest service standards throughout all attractions.
Resolve escalated guest concerns and service recovery situations using sound business judgment.
Monitor guest satisfaction and implement continuous improvement initiatives.
Promote a culture focused on hospitality, professionalism, and operational excellence.

Safety and Compliance

Ensure all attractions operate in compliance with company policies, manufacturer guidelines, and applicable federal, state, and local regulations.
Conduct regular operational and safety inspections.
Partner with Maintenance to ensure preventative maintenance programs are completed.
Lead accident investigations and implement corrective actions when appropriate.
Ensure all team members receive required operational and safety training.

Cross-Functional Leadership

Collaborate with Food & Beverage, Events, Maintenance, Facilities, and other departments to maximize operational effectiveness.
Serve as Manager on Duty as assigned, providing leadership for the entire facility.
Participate in strategic planning and facility leadership meetings.
Support company initiatives and organizational objectives.

Qualifications

Minimum of three years of progressive management experience in family entertainment centers, hospitality, attractions, amusement, recreation, restaurant, or similar high-volume operations.
Demonstrated experience supervising multiple employees and developing frontline leaders.
Experience making employment decisions involving hiring, coaching, discipline, scheduling, and performance management.
Strong financial acumen with experience managing labor budgets and operating expenses.
Excellent organizational, communication, leadership, and problem-solving skills.
Proven ability to exercise sound judgment and make independent business decisions.
Proficiency with Microsoft Office Suite and operational management systems.
High School Diploma or GED required; Associate's or Bachelor's degree in Business, Hospitality Management, Recreation Management, or related field preferred.

Physical Requirements

Ability to stand and walk for extended periods.
Fluent in written and verbal communication in English
Ability to occasionally lift and move up to 50 pounds.
Ability to work in a fast-paced entertainment environment.
Ability to respond quickly to operational or emergency situations.

Work Schedule

This is a full-time exempt management position requiring a flexible schedule based on business needs. Evening, weekend, holiday, and peak-season availability is expected. Managers are expected to work the hours necessary to fulfill the responsibilities of the position.

Benefits