Attorney office supervisor - child support

Ramsey County, MN; Saint Paul (MN); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Ramsey County invites applications for the position of County Attorney's Office Supervisor - Child Support. The successful candidate will oversee the Child Support unit, ensuring effective service delivery while managing a diverse team. This flexible role allows for a hybrid work schedule, providing the option to work remotely and in the office.

Benefits

Flexible work schedule

Medical, dental, and vision insurance

Paid time off and parental leave

Tuition reimbursement

Employee assistance program

Retirement benefits with county contribution

Qualifications

• Six years of experience as a Support Enforcement Agent, Victim/Witness Advocate, or equivalent.
• Demonstrated ability to supervise and mentor staff.
• Experience coordinating with various agencies.

Responsibilities

• Supervise the Child Support Services Division unit and manage staff operations.
• Act as a liaison with community services and courts for effective case management.
• Implement and evaluate division policies and procedures.

Skills

Supervisory skills

Case management

Policy evaluation

Cultural competence

Education

Bachelor's degree from an accredited college or university

Job description

Basic Function

The current vacancy is in the County Attorney's Office. The eligibility list created by this vacancy may be used to hire other vacancies in the department.

The role of the County Attorney's Office Supervisor - Child Support is to supervise the Child Support unit by organizing, assigning, and evaluating program functions and workflow, operations, and services; coordinate with other divisions, county departments and outside agencies; and supervising staff as well establish and evaluation of division policies and procedures and administrate business functions in those areas; and to perform related duties as assigned.

Flexible Workplace

This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy. To view Ramsey County’s Flexible Workplace policy, go to: Flexible Workplace policy.

Examples of Work Performed

• Organize and direct the day-to-day operations of a specific Child Support Services Division unit in the areas of paternity adjudication, order establishment/modification, collection of child support, support enforcement, or public assistance recovery.
• Act as a liaison with Ramsey County Community Human Services, the courts, and other agencies to coordinate case management, establish operating procedures and ensure effective processing of cases; confer with attorneys, staff, supervisors from other units and outside agencies on methods for resolving problematic cases; and participate in statewide organizations to develop new procedures and to influence public policy.
• Promote a diverse, culturally competent, and respectful workplace.
• Plan, schedule and assign work to unit staff including professional, paraprofessional, and clerical employees; review the work of unit staff by auditing caseloads on a regular basis to ensure adherence to pertinent regulations and to determine if case processing methods can be improved; and advise and direct staff on handling difficult cases and interpreting or applying unit policies and procedures.
• Select individuals to fill unit job vacancies, with the division director's approval; provide orientation and training to new employees; determine and provide for ongoing training needs of unit staff; conduct performance appraisals on a formal and informal basis; and address employee performance issues as required.
• Analyze and evaluate existing unit objectives, goals, standards, priorities, policies, and procedures; assist in formulating, developing, and implementing new or revised objectives, goals, standards, priorities, policies, and procedures when necessary; and ensure proper implementation and conformance with legislative requirements.
• Participate in the establishment, evaluation, and revision of divisional policies, procedures, and short and long-range plans to promote operational efficiency and remain in compliance with changing legislation; and compile statistics and analyze unit data to monitor trends relating to program performance, services, resource availability and staffing needs.
• Act as a liaison with Ramsey County Community Human Services, the courts, and other agencies to coordinate case management, establish operating procedures and ensure effective processing of cases; confer with attorneys, staff, supervisors from other unites and outside the agencies on methods for resolving problematic cases; and participate in statewide organizations to develop new procedures and to influence public policy
• Respond to public complaints regarding office policies or employees; interview clients or crime victims when necessary to resolve disputes; respond to public requests for information or assistance regarding programs, policies, and procedures; and address community groups and participate in training seminars. Assist in writing grant proposals to enhance the Division’s services.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9.

Minimum Qualifications

Education: Bachelor's degree from an accredited college or university.

Experience: Six years of experience as a Support Enforcement Agent, Victim/Witness Advocate or other equivalent and relevant.

Substitutions: Equivalent combination of education and related experience.

Certifications/Licensure: None.

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Exam/Screening Process Information

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for County Attorney's Office Supervisor - Child Support will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who have submitted a completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a County Attorney's Office Supervisor - Child Support. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Applicants will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

. You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact [e-mail]

Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://www.ramseycounty.us/employees/employee-open-enrollment-2025-benefits

• Medical, dental and vision insurance
  • The County contributes a bargained percentage to the medical and dental monthly premium
  • Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
  • Blue Cross Blue Shield Medical insurance – three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
  • MetLife Dental Insurance – two plan options offered
  • VSP Vision Insurance – Advantage Plan offered

• Pre-tax Benefit Program
  • Pre-tax medical, dental, vision monthly premium deduction option
  • Dependent and Health Care Flexible Spending Accounts
  • County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan

• Paid time off
  • Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
  • 11 scheduled holidays and two floating holidays
  • Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
  • Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
  • Wellness incentive allows conversion of unused sick time to vacation or pay

• Retirement benefits
  • Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
  • New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
  • Deferred compensation - 457(b) account with employer match
  • Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation

• Transit and parking
  • Fully funded Metropass.
  • Transportation/parking expenses reimbursement account

• Employee well-being
  • Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
  • Wellness programming
  • Flexible work policy with hybrid work options for eligible positions

• Life Insurance and Disability leave
  • County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
  • Long-term Disability – County provided coverage replaces 40% of the employee’s lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
  • Short-term Disability – option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period

• Career development
  • Tuition reimbursement, up to $4,000 per year
  • Online professional development opportunities through the Learning & Development Center
  • County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
  • Employee resource groups – help employees build connections through common bonds with colleagues

For information about Ramsey County's 2025 benefits, visit: https://www.ramseycounty.us/employees/employee-open-enrollment-2025-benefits