Attorney Network Administrator/Customer Service Coordinator

Countrywide Pre-Paid Legal Services, Inc.; Cherry Hill Township (NJ); On-site; USD 42,000 - 68,000; Full time

Job summary

Countrywide Pre-Paid Legal Services, Inc. is seeking an Administrative/Customer Service/Attorney Network Administrator in Cherry Hill, NJ. The role requires handling calls, coordinating with attorneys, and managing our attorney network in a fast-paced, client-focused environment.

The position offers a full-time schedule with opportunities to learn and grow within a small entrepreneurial company, emphasizing professional communication and solid follow-up skills.

Qualifications

• 2 - 3 years Administrative or Legal or Paralegal or Customer Service Experience required
• Ability to plan and organize
• Understanding of Customer Relationship Management software
• Must be able to handle multiple tasks in a fast-paced environment
• Excellent verbal and written communication skills
• Working knowledge of Microsoft Word, Excel, Access, PowerPoint, LinkedIn and social media sites

Responsibilities

• Answer inbound and outbound calls and provide customer service
• Communicate with attorneys and manage the attorney network
• Provide exceptional account management services to clients, employees, and law firms
• Demonstrate problem resolutions and professional written/verbal communication

Job description

Are you looking to join a team committed to providing exceptional service to our customers? Countrywide Pre-Paid Legal Services offers rewarding work, a healthy mix of work & fun, and a great place to learn and grow.

Who We Are

Join “one of the top 25 fastest growing companies in the South Jersey Business community and one of the 100 fastest growing companies in the Philadelphia region,” according to the Philadelphia Business Journal. Countrywide Pre-Paid Legal Services a Cherry Hill NJ based company an industry leader in the Greater Delaware Valley, offers unique, low cost employee benefit service to companies and their employees. This Cherry Hill employee Benefit Company is seeking a Full Time Administrative/Customer Service/Attorney Network Administrator.

Job Description

Qualified Candidates will be responsible for incoming and outbound calls and customer service. The candidate will possess the ability to converse with attorneys and manage our attorney network.

Full Time hours, professional work environment in a small entrepreneurial company. Strong telephone skills required.

The successful candidate will demonstrate the ability to regularly exercise independent creative thinking and exceed our client’s expectations. The ability to effectively communicate both verbally and in writing to individuals and attorneys in a professional manner is critical as well as exceptional follow up skills.

The Administrative/Customer Service/Attorney Network Administrator

must provide exceptional account management services for our clients through positive interaction with clients, employees, and law firms and have the ability to handle problem resolutions.

Qualifications/Experience

• Legal background helpful but not required
• 2 - 3 years Administrative or Legal or Paralegal or Customer Service Experience required
• Ability to plan and organize
• An understanding of Customer Relationship Management software.
• Must be able to handle multiple tasks at one time.
• Must be able to work in fast-paced environment.
• Excellent verbal and interpersonal communication skills.
• Excellent written communication skills.
• Working knowledge of Microsoft Word, Excel, Access, PowerPoint, Linkedin and Social Media sites.

Compensation

Countrywide offers a competitive compensation package including base salary, vacation, medical, dental, life insurance, legal benefits, section 125 plan, paid holidays, voluntary benefits, 401k with matching contributions and profit sharing.

Visit our website at www.countrywideppls.com to learn more about our company.