Attendee Data Coordinator

firstglobalmanagementservicesinc; New York (NY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Flexible Spending Accounts

Paid Time Off

Employee Assistance Program

Life, Disability & Pet Coverages

Wellness Stipend

Mobile Phone Allowance

Headspace access

Aura Identity Theft Protection

Discretionary Bonus

Global Opportunities

Job summary

FIRST is seeking an Attendee Data Coordinator to support meeting planners with attendee registration for conferences and events, ensuring accurate data and smooth execution.

Responsibilities include managing online registration, crafting communications, assisting attendees, and providing post-event reporting while handling confidential information. This hybrid NYC-based role requires 1–2 years of attendee data or event tech experience and strong Excel skills, with travel up to 20%.

Qualifications

• Bachelor's degree preferred; 1–2 years in attendee data management or event technology
• Advanced knowledge of Microsoft Excel
• Experience with registration platforms such as Cvent, StarCite, Eventbrite, etouches is a plus
• Customer support or help desk experience is beneficial for client inquiries
• Ability to manage multiple projects simultaneously and communicate clearly

Responsibilities

• Support registration management for high-volume in-person, hybrid and virtual events
• Maintain attendee data accuracy, generate lists and analyses on request
• Develop, test and manage online registration and event communications
• Assist attendees and stakeholders with registration questions
• Handle confidential invitee data per privacy guidelines (PII)
• Coordinate on-site and post-event attendee reporting and logistics

Skills

Customer support

Communication

Multitasking

On-site coordination

Travel readiness

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Cvent

StarCite

Eventbrite

etouches

Job description

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Location: Hybrid 4 days in NYC office (subject to change at any time to 5 days.)

Learn more at www.firstagency.com

What You Would Get To Do

The Attendee Data Coordinator will support meeting planners in managing attendee registration for conferences and events, ensuring the smooth execution of data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. The Coordinator will assist in the development, testing, and management of event communications and online registration, as well as supporting attendees throughout the registration process. Additionally, the role provides administrative support to the broader Attendee Data Management team as needed.

Domestic travel required up to 20%

Your Contributions

• Work with event planners on overall registration management for a high volume in-person, hybrid and virtual corporate events
• Database management to ensure consistency of information, accurate data, inputting when required, generating lists and analysis upon request
• Assist in the development, editing, testing and management of online registration and event communications such as save-the-dates, invitations, reminders, confirmations, surveys, etc.
• Assist attendees and stakeholders with any questions regarding registration
• Diligent handling of confidential invitee data, ensuring information is consistent and accurate and following compliance guidelines of handling sensitive information (PII)
• Generating attendee lists upon request
• Responding to all client email within agreed upon SLAs
• Assist event planners in contacting attendees for required information, gift sizes, contact information, transportation details, overnight accommodation requirements, data points etc.
• Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where needed
• Packing, ordering and shipping event supplies - maintain a shipping grid and track deliveries
• Manage post-event attendee reporting
• Pre-event and day-of support during execution of events/conferences; travel and on-site management for in-person meetings as needed
• Supporting other members of the department with mailings, onsite assistance, ad hoc projects, etc.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this positin. The employee may be asked to perform other duties and responsibilities, as necessary.

What We Are Looking For

• Bachelor's Degree preferred
• 1-2 years of experience in Attendee Data Management and Event Technology including entry level meeting planning and coordination
• Advanced knowledge of Microsoft Excel
• Prior experience with other event platforms such as Cvent, StarCite, Eventbrite, etouches or other registration website platforms is a plus
• The individual must be comfortable assisting clients over the phone in navigating registration websites, so prior experience as a customer support or help desk representative is preferred
• Able to manage multiple projects simultaneously
• Good written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

Benefits and Perks

• Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 count