Space & Service Coordinator

FIRST; New York, Northern (NY, KY); Hybrid; USD 57,000 - 66,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Wellness stipend

EAP

Headspace access

Identity protection

Job summary

FIRST is seeking a Space & Service Coordinator in New York to deliver exceptional on-site facility and events support for a major tech campus. You will manage room allocations, coordinate event teams, and maintain calendar accuracy to optimize space and client satisfaction.

Ideal candidates will have up to 1 year of experience, a Bachelor's degree preferred, and fluency in English. You will collaborate across teams in a fast-paced environment, handle multiple requests, and contribute to reports

Qualifications

• Bachelor's degree preferred.
• Up to 1 year of experience.
• Fluent in English.
• Experience working cross-functionally with stakeholders.

Responsibilities

• Handle multiple campuses event requests and assign rooms to optimize space.
• Assign team members to digital and physical event requests.
• Manage centralized intake queue for events within the region.
• Review requests for required information and approval.
• Maintain updated calendar and information for all meetings and events.
• Monitor room usage and availability to maximize revenue and satisfaction.
• Contribute to reports on event volume and capacity.

Skills

English fluency

Cross-functional work

Time management

Organizational skills

Stakeholder management

Problem solving

Education

Bachelor's degree preferred

Tools

Databases

Job description

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

The Space & Service Coordinator will consistently deliver exceptional service to our client through excellent operational and logistical facilities management. Along with other FIRST team members, the Space & Service Coordinator will represent the FIRST brand on-site within a well-known tech company. This role is ideal for someone with entry-level experience wanting more exposure to the events industry.

Location: New York – This is a full-time, on-site role.

• Handle multiple campuses event requests and assign event/meeting rooms to best optimize space
• Assign team members (Event Managers and Event Service Specialists) to all digital and physical event requests
• Responsible for managing the centralized intake queue for all physical and digital events within the region
• Review each request to determine level of support needed and assign accordingly
• Ensure appropriate updated calendar and information is available for all meeting and event requests
• Solicit all appropriate information required for the approval process
• Maintain up-to-date communications and pertinent information, including but not limited to approved changes applied to the group and documented conversations with Event Hosts, Event Team Leads and Event Managers
• Monitor cancellations, room usage, and room availability to maximize revenues and client/guest satisfaction
• Audit all assigned space and open space so that Event Leads can best communicate to business units
• Communicate effectively and in a timely manner to the internal events team any information received that could impact the performance of each group
• Seek new ways to make the intake processes more efficient
• Contribute to reports on event volume, team capacity and general event data

What We Are Looking For

• Bachelor's Degree preferred
• Position requires up to 1 year of experience
• Must be fluent in English
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases
• Must be fluent in English
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection

United States Residents: The base salary range for this position is $56,988 - $65,536.This role is overtime-eligible in accordance with company policies.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.