Attendant - Guest Services

Lion Country Safari, Inc; Town of Florida (NY); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Insurance coverage (medical, dental, &

Life insurance

401(k)

Paid holidays and PTO

40% off lunch

30% off all retail shops

Free tickets to Lion Country Safari

Discounts on Florida attractions for家

Job summary

Lion Country Safari, Inc is seeking Guest Service Attendants to welcome guests with a positive, friendly attitude and to provide outstanding service at the park entrance and throughout their visit.

The role involves selling tickets and passes, handling inquiries by phone, in person, and via email, and supporting office staff with administrative tasks to enhance the guest experience. Weekend and holiday availability is required.

Qualifications

• Ticket sales experience or ability to sell tickets and passes.
• Familiar with point-of-sale systems and basic office equipment.

Responsibilities

• Provide a positive first impression to guests as they arrive.
• Sell tickets and annual passes; redeem various admission tickets.
• Answer guest questions by phone, in person, and via email.
• Assist office staff with administrative tasks and guest-related duties.
• Maintain a clean, professional appearance and uphold park policies.

Skills

Ticket sales

POS systems

Customer service

Tools

Sales software

Job description

Description

Lion Country Safari is looking for Guest Service Attendants who have a positive attitude, outgoing personality and great attention to detail.

The primary job functions of this position will include: providing a positive first impression to guests as they arrive for their visits, selling tickets and checking different types of admission tickets, responding to guest inquiries over the phone, in person and via email, assisting office staff with administrative duties, and supplementing other departments with tasks related to the guest experience.

DUTIES AND RESPONSIBILITIES

• Maintain a clean, presentable workplace and professional appearance
• Welcome guests to the park with a positive attitude
• Maintain good knowledge of park attractions, animals and special offers
• Sell tickets and annual passes, as well as redeem third-party tickets, complimentary passes, and other forms of admission
• Operate the point-of-sale (POS) system and efficiently use company computers, phones, printers, credit card processors, and other office equipment.
• Help maintain cleanliness around the park and be an ambassador in all guest areas
• Follow all park policies and procedures, especially regarding safety.

Requirements

• Must have valid Florida driver’s license
• Ability to work independently without constant supervision and in a team setting
• Familiarity with computers and experience with sales software is preferred
• Maintain a professional appearance and interact positively with all guests
• Ability to lift, carry, move, and organize materials, while performing frequent bending, reaching, and repetitive tasks.
• Must be able to work outside in all types of weather conditions, including heat and rain
• All applicants must be available to work weekends and holidays.
• Reliable transportation

BENEFITS

• Insurance coverage (medical, dental, and life)
• 401(k)
• Paid holidays and paid time off
• EMPLOYEE PERKS
• 40% off lunch at the restaurant
• 30% off all retail shops
• Free tickets to Lion Country Safari
• Free tickets to attractions through Florida and discounts for family members

MISSION STATEMENT

Be a leader in animal care, conservation and education to inspire people through connections with wildlife in a fun, family-friendly environment.

DFWP/EOE

DFWP/EOE