ATTENDANT - COUNT TEAM

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

The Hard Rock Hotel & Casino Bristol is seeking an Attendant for the Count Team. This role involves managing currency and voucher counting, ensuring compliance with state regulations, and providing exceptional service to guests. Candidates must have a high school diploma and be at least 21 years old.

Qualifications

• Must be able to operate drop carts and transfer funds.
• Must be able to pass background and drug checks.
• Must be 21 years or older.

Responsibilities

• Collect funds from slot machines and verify documentation.
• Conduct counts of gaming device drop boxes and process financial records.
• Communicate with team members and maintain cleanliness in the count room.

Skills

Mathematical functions

Customer service

Cashiering or banking operations

Education

High school diploma

Job description

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Overview

The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Slot machines, as well as ensuring compliance with the Virginia Lottery regulations. The incumbent is also responsible for providing extraordinary service to both the internal and external guest.

Overview

The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Slot machines, as well as ensuring compliance with the Virginia Lottery regulations. The incumbent is also responsible for providing extraordinary service to both the internal and external guest.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Collect funds from Slot Machines.
• Verification of documentation.
• Conduct a mechanically assisted count of the contents of the BVU boxes.
• Conduct a mechanically assisted count of the contents of the live gaming device drop boxes to determine, by table, the amount of the drop and the win.
• Process and provide accurate financial records from the daily count.
• Count, strap and wrap funds.
• Ensures count room is clean and orderly.
• Enter data into ACSC computer system.
• Communicate and provide excellent customer service to team members, guests, and vendors.
• Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and Departmental Standard Operating Procedures.
  
  
  

Non-essential Job Functions

• Attend seminars when needed.
  
  
  

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High school diploma required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must be able to operate drop carts to assist in the pickup, transfer, and delivery of funds.
• Must be capable of moving quickly throughout the gaming floor and complete repetitive motions.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
  
  
  

Knowledge Of

• Cashiering or banking operations.
• The Gaming industry, including principles and practices of a capital and operations budget.
• Basic math skills.
• 10-Key calculator.
• Prior experience in the Gaming industry strongly preferred.
  
  
  

Ability To

• Effectively interact with people.
• Perform mathematical functions.
• Stand for long periods of time.
• Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency.
• Count and separate varying denominations of vouchers and currency.
• Be flexible to work early morning/overnight shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Interpret and explain policies and procedures.
  
  
  

Disclaimer

Additional Details

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL

Age Requirements

21+

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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