Attendant - Coat Check

Wind Creek Hospitality; Bethlehem (Northampton County); On-site; USD 17,000 - 22,000; Full time

Job summary

Wind Creek Bethlehem is seeking an Attendant - Coat Check to check-in, store, secure, and retrieve guests' outerwear and personal belongings with accuracy and care.

You will manage tickets, maintain proper custody of garments, and deliver superior customer service while adhering to Wind Creek policies, PGCB rules, and safety standards.

Applicants must be 18+, have a high school diploma, and be able to work varied shifts, including weekends and holidays.

Qualifications

• Must be at least 18 years old and eligible to work in the United States.
• High School diploma or equivalent.
• Effective English communication, positive attitude and customer focus.

Responsibilities

• Check-in and store guests' outerwear and belongings.
• Maintain tickets and control coat check items.
• Provide superior guest service per Wind Creek standards.
• Follow safety procedures and internal controls.

Skills

Customer service

Cashier experience

English communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

POSITION PURPOSE:

The primary responsibility of the Attendant - Coat Check is to check-in, store, secure, and retrieve outerwear and assorted personal belongings for guests. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

POSITION RESPONSIBILITIES:

• Arrive for shift on time and in proper uniform.
• Receives and processes guest personal belongings for the coat check.
• Records and maintains guests checked-in belongings through a ticketing system.
• Responsible for control of coat check tickets and proper care and custody of guest garments.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Be familiar with all property services/features and local attractions/activities to respond to guest inquiries accurately.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Perform any other related duties as assigned.

Minimum Employment Requirements:

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements:

• At least 1 year of customer service and cashiering experience is preferred.
• Good organizational and interpersonal skills.
• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.