Attendant - Coat Check arrow_forward

Wind Creek; Bethlehem (Northampton County); On-site; USD 17,000 - 22,000; Full time

Job summary

Wind Creek Bethlehem is seeking an Attendant - Coat Check to manage guest belongings, check in/out items, and provide friendly service. You will handle coat tickets, respond to inquiries, and uphold Wind Creek policies, including PGCB rules. Candidates should be 18+, with a HS diploma and good English communication.

Flexible shifts, including weekends and holidays, are required. The role emphasizes neat appearance and professional conduct while delivering excellent guest experiences in a busy

Qualifications

• At least 1 year of customer service and cashiering experience preferred.
• High School diploma or equivalent.
• Ability to communicate effectively in English (oral and written).
• 18 years of age and eligible to work in the United States.
• Ability to work varied shifts including weekends and holidays.

Responsibilities

• Check-in, store, secure, and retrieve guest outerwear and belongings using a ticketing system.
• Record and maintain guests' checked-in belongings.
• Ensure control of coat check tickets and proper care of guest garments.
• Provide superior customer service and respond to guest inquiries.
• Adhere to Wind Creek policies and procedures and PGCB regulations.

Skills

Customer service

Cashiering

Communication

Interpersonal skills

English proficiency

Professional appearance

Education

High School diploma

Tools

Ticketing system

Job description

Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

POSITION PURPOSE:

The primary responsibility of the Attendant - Coat Check is to check-in, store, secure, and retrieve outerwear and assorted personal belongings for guests. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

POSITION RESPONSIBILITIES:

• Arrive for shift on time and in proper uniform.
• Receives and processes guest personal belongings for the coat check.
• Records and maintains guests checked-in belongings through a ticketing system.
• Responsible for control of coat check tickets and proper care and custody of guest garments.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Be familiar with all property services/features and local attractions/activities to respond to guest inquiries accurately.
• Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
• Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
• Read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Provide superior customer service to all internal and external customers in compliance with Wind Creek’s customer service standards.
• Adhere to and complies with both departmental and overall property policies and procedures.
• Perform any other related duties as assigned.
• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements:

• At least 1 year of customer service and cashiering experience is preferred.
• Good organizational and interpersonal skills.
• Ability to follow directions with minimal supervision.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.