Attempt #2 CSM Bootcamp (Mary)

monday.com, Israel; New York, Northern (NY, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

RSUs

Private healthcare

Flexible work options

Buffet breakfast & lunch

Job summary

monday.com is seeking to recruit the Customer Success Bootcamp cohort to launch your career in customer success. You will onboard customers, drive adoption, and collaborate with sales, product, support, and engineering teams to maximize value from our AI work platform.

Join a fast-paced, ownership-driven culture that emphasizes initiative, growth, and teamwork. The program offers mentorship, hands-on projects, and a clear path to a full-time CS role within monday.com.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer success or account management preferred.
• Strong organizational and time-management abilities.
• Quick learner with a proactive mindset.

Responsibilities

• Lead customer onboarding and drive product adoption for new and existing clients.
• Build trust-based relationships with key stakeholders to ensure success.
• Advise customers on best practices and AI-driven workflows.
• Track customer health, resolve issues, and improve satisfaction.
• Collaborate with product and support to relay feedback and improve.

Skills

Strong communication

Relationship-building

Problem-solving

Teamwork

Customer focus

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

monday.com is building the AI work platform that not only helps manage and orchestrate work, but also does the work for you. With over 250,000 customers worldwide, our platform unites people, workflows, and AI agents in one flexible solution where AI doesn't just assist—it executes. From work management and CRM to service and development, every product in our ecosystem runs on our powerful AI layer, automating tasks, streamlining workflows, and helping teams achieve exponentially more with less effort.

Our vibrant, ownership-driven culture empowers each team member to shape how organizations achieve more and outpace their competition. At monday.com, we value initiative, innovation, and transparent collaboration. Join us to experience meaningful ownership, professional growth, and the chance to shape the future of work.

About the Role

Join our immersive Customer Success Manager (CSM) Bootcamp to launch or accelerate your career in customer success at monday.com. Collaborate closely with sales, product, support, and engineering teams as you help customers achieve their goals and maximize value from our AI work platform.

Responsibilities

Lead customer onboarding and drive product adoption for new and existing clients

Build strong, trust-based relationships with key stakeholders to understand their objectives and ensure their success

Advise customers on best practices, workflows, and leveraging our platform’s AI-driven capabilities

Track customer health, proactively resolve issues, and increase satisfaction and retention

Partner with product and support teams to relay feedback and contribute to continuous improvement

Participate in mentorship, hands-on projects, and collaborative initiatives in a fast-paced environment

Requirements

Strong communication, relationship-building, and problem-solving skills

Background in customer success, account management, business, or related field (degree or equivalent experience preferred)

Excellent organizational and teamwork abilities

Passion for technology, customer experience, and driving value

Self-driven, eager to learn, and ready for professional growth in an immersive bootcamp setting

What We Offer

Opportunity to launch or advance your customer success career at a leading global tech company

Competitive salary and benefits, including RSUs, private healthcare, and wellness support

Flexible work options and a dynamic, collaborative team culture

Buffet breakfast and lunch at the office, Monday to Thursday

Continuous learning and development opportunities

Fun team events, socials, and global office network

Be part of an award-winning company culture recognized as a "Best Place to Work."

Any additional details in this section remain consistent with the original wording.

We understand your right to privacy however as an employer may need to understand if we need to make reasonable adjustments to the workplace (space/equipment/the way we conduct the work) to ensure your disability does not disadvantage you in any way.

The Equality Act 2010 says that we are disabled if we have a physical or mental impairment that has a 'substantial' and 'long-term' negative effect on our ability to do normal daily activities. Do you consider this to apply to you?

Do you consider yourself to have a disability or limiting health condition? If you select 'Yes' we will ask you to be more specific in the next question however you do not have to disclose this information if you are not comfortable in doing so.

We believe in equal opportunity.

At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.

All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.

If you need support or accommodation during the hiring process, we’re here to help.

Meet the Customer Success team

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.