ATS Implementation Specialist I

isolved; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

isolved is a leading provider of HCM solutions that integrates payroll, HR, and talent management. The ATS Implementation Specialist will guide clients through configuring, testing, and deploying isolved's ATS to align with recruiting workflows.

The role emphasizes trusted advisory services, detailed project management, and customer success. You will work with cross-functional teams to ensure a smooth, high-quality implementation and long-term adoption.

Qualifications

• Experience supporting recruiting, hiring, onboarding, or talent acquisition processes.
• Excellent communication and presentation skills.
• Ability to translate business requirements into system configurations.
• Strong problem-solving and proactive, customer-focused approach.
• Able to manage multiple implementations concurrently.
• Fluent English communication (written and verbal).

Responsibilities

• Lead customers through end-to-end ATS implementation to a successful deployment.
• Translate recruiting workflows into scalable ATS configurations.
• Develop and manage implementation project plans with milestones.
• Configure, test, and validate ATS solutions for customer needs.
• Identify risks and roadblocks and address them to maintain timelines.
• Deliver customer training to enable post-implementation self-sufficiency.
• Collaborate with Customer Success, Product, and Support teams for a seamless experience.
• Maintain detailed project documentation and records.
• Contribute to improvements in implementation methods and best practices.
• Build expertise in ATS functionality and recruiting industry trends.

Skills

Project management

Customer-facing communication

Requirements gathering

Training delivery

Analytical thinking

Attention to detail

Learning new software

Education

High School diploma or equivalent

Job description

• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The ATS Implementation Specialist is responsible for guiding customers through the successful implementation of isolved's Applicant Tracking System (ATS) solution. Serving as a trusted advisor and subject matter expert, this role partners closely with customers to design, configure, test, and deploy ATS solutions that align with their recruiting and talent acquisition processes. The specialist ensures a smooth implementation experience while driving customer adoption and long‑term success.

Core Job Duties

• Lead customers through the end-to-end ATS implementation process, ensuring a successful and timely deployment.
• Partner with clients to understand recruiting workflows, hiring processes, and business requirements, translating them into scalable ATS configurations.
• Develop and manage implementation project plans, timelines, milestones, and deliverables.
• Conduct system configuration, testing, and validation to ensure solutions meet customer requirements.
• Identify and proactively address implementation risks, issues, or project roadblocks to maintain timelines and customer satisfaction.
• Deliver customer training and knowledge transfer sessions to promote post-implementation self‑sufficiency and system adoption.
• Collaborate with internal teams, including Customer Success, Product, and Support, to ensure a seamless customer experience.
• Maintain detailed project documentation and implementation records.
• Contribute to the ongoing improvement of implementation methodologies, processes, and best practices.
• Build deep expertise in ATS functionality, recruiting best practices, and industry trends to better serve customers.

Minimum Qualifications

• High School diploma or equivalent combination of education and relevant experience.
• Experience supporting recruiting, hiring, onboarding, or talent acquisition business processes.
• Strong project management and organizational skills, with the ability to manage multiple implementations simultaneously.
• Excellent customer‑facing communication, presentation, and training skills.
• Ability to analyze business requirements and translate them into effective system configurations.
• Strong technical aptitude and ability to learn new software platforms quickly.
• Proven problem‑solving skills with a proactive, customer‑focused approach.
• High attention to detail and commitment to delivering quality results.
• Fluent English communication skills, both written and verbal.

Preferred Qualifications

• Preferred 3+ years of software implementation, HR technology, talent acquisition, or applicant tracking system experience.
• Experience implementing Applicant Tracking Systems (ATS), HRIS, HCM, or SaaS platforms.
• Knowledge of recruiting workflows, compliance requirements, and talent acquisition best practices.
• Experience working in a customer onboarding, consulting, or implementation capacity.
• Familiarity with project management methodologies and implementation frameworks.

About Isolved

isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose‑built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a connected HCM platform with built‑in artificial intelligence (AI) and analytics that brings together HR, payroll, benefits, workforce management and talent management in one experience. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers. Visit www.isolvedhcm.com.