ATM Technical Support Specialist

Brink's Incorporated.; Billings (MT); On-site; USD 23,000 - 32,000; Full time

Job summary

PAI (A Brinks Company) is seeking a motivated ATM Technical Support Specialist to provide technical support and monitoring for ATMs in an inbound Help Desk.

You will troubleshoot ATM settings, address communication errors, order parts, and monitor units while delivering cheerful, professional service to customers and technicians. This role requires basic computer knowledge and the ability to work in a busy office/call-center environment in Billings, MT; training is provided.

Qualifications

• High School Diploma or equivalent required.
• Strong technical, problem solving, and communication skills.
• Ability to troubleshoot and monitor ATMs; good customer focus.
• Comfort working in a fast-paced call-center environment.

Responsibilities

• Troubleshoot, program, and monitor ATMs via phone and internet in a call center (office) environment.
• Provide professional support to customers and technicians. Assist with various tasks as assigned.
• Preform related duties as business needs present themselves, within your scope of practice

Skills

Troubleshooting

Customer Focused

Multi-tasking

Ownership of issues

Team collaboration

Proactive monitoring

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Dual monitors

Multiple systems

Job description

GENERAL SUMMARY:

PAI (A Brinks Company) is looking for a motivated, hardworking individual to provide technical support and monitoring for ATMs in an inbound Help Desk. The position includes troubleshooting ATM settings, communication errors, ordering parts, monitoring ATMs and other tasks as assigned. Successful candidates are cheerful, professional, reliable, and enjoy troubleshooting issues. Candidates must have basic computer knowledge (understand PC components and their basic function) and have an interest in technology. Classroom and hands on training provided.

PAY: $20/ HR

LOCATION: Billings, MT Office

ESSENTIAL DUTIES AND TASKS:

• Troubleshoot, program, and monitor ATMs via phone and internet in a call center (office) environment.
• Provide professional support to customers and technicians. Assist with various tasks as assigned.
• Preform related duties as business needs present themselves, within your scope of practice

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the ATM Technical Support Specialist role include:

• Basic computer knowledge (components and connections)
• Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue)
• Customer Focused
• Ability to proactively monitor ATMs for errors with minimal supervision
• Remain professional at all times
• Ability to multi-task and navigate computer applications quickly (basic office skills)
• Learn quickly when facing new problems and actively seek needed information from all available resources
• Ability to succeed in a fast-paced environment
• Ability to take ownership of issues through completion as needed
• Work well with others to solve customer issues

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent (required)
• Strong technical, problem solving, and communication skills

COMPUTER / APPLICATIONS SKILLS:

• Microsoft office suite; specifically Outlook and Excel
• Ability to learn other software programs quickly
• Able to use dual computer monitors efficiently
• Work in multiple systems to achieve a task

WORKING CONDITIONS:

This work is performed in a business office setting. The working environment in the call center can be distracting due to noise. This position requires continuous looking at a computer screen and sitting while handling calls. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 10 pounds or less, which can be accommodated.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions.

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

The candidate must be able to maintain complete confidentiality of any information he/she encounters.

PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

The company reserves the right to revise and alter this job description as needed.