ATM Technical Support Specialist

Brink’s Inc; Billings (MT); On-site; USD 26,174 - 27,552; Full time

Job summary

A cash management solutions provider in Billings is seeking an ATM Technical Support Specialist. This role involves troubleshooting and supporting ATMs, requiring basic computer skills and a high school diploma. The ideal candidate thrives in a fast-paced environment and has strong problem-solving abilities. This is an office-based position with competitive hourly rates starting at $19, increasing to $20 after one year.

Qualifications

• Strong technical, problem solving, and communication skills.
• Ability to take ownership of issues through completion.
• Able to work well with others.

Responsibilities

• Troubleshoot, program, and monitor ATMs via phone and internet.
• Provide professional support to customers and technicians.
• Perform related duties as business needs arise.

Skills

Basic computer knowledge

Troubleshooting ability

Customer Focused

Ability to multi-task

Quick learner

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Excel

Job description

Overview

Join to apply for the ATM Technical Support Specialist role at Brink’s Inc.

This position is in office 5x a week. The hourly rate is $19 per hour, increasing to $20 after the first year completed.

About the Company

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our network of operations spans 52 countries and serves customers in more than 100 countries.

Job Description

PAI (A Brinks Company) is looking for a motivated, hardworking individual to provide technical support and monitoring for ATMs in an inbound Help Desk. The position includes troubleshooting ATM settings, communication errors, ordering parts, monitoring ATMs and other tasks as assigned. Successful candidates are cheerful, professional, reliable, and enjoy troubleshooting issues. Candidates must have basic computer knowledge (understand PC components and their basic function) and have an interest in technology. Classroom and hands-on training provided.

Essential Duties and Tasks

• Troubleshoot, program, and monitor ATMs via phone and internet in a call center (office) environment.
• Provide professional support to customers and technicians. Assist with various tasks as assigned.
• Perform related duties as business needs present themselves, within your scope of practice.

Knowledge, Skills & Abilities

• Basic computer knowledge (components and connections)
• Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue)
• Customer Focused
• Ability to proactively monitor ATMs for errors with minimal supervision
• Remain professional at all times
• Ability to multi-task and navigate computer applications quickly (basic office skills)
• Learn quickly when facing new problems and actively seek needed information from all available resources
• Ability to succeed in a fast-paced environment
• Ability to take ownership of issues through completion as needed
• Work well with others to solve customer issues

Minimum Qualifications

• High School Diploma or equivalent (required)
• Strong technical, problem solving, and communication skills

Computer / Applications Skills

• Microsoft Office Suite; specifically Outlook and Excel
• Ability to learn other software programs quickly
• Able to use dual computer monitors efficiently
• Work in multiple systems to achieve a task

Working Conditions

This work is performed in a business office setting. The call center environment can be noisy and distracting. The position requires continuous looking at a computer screen and sitting while handling calls. Daily contact with management and co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting up to 10 pounds, which can be accommodated.

Supervisory / Management Duties

The employee is not responsible for supervising other positions.

Company Policy

PAI provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The company reserves the right to revise this job description as needed.

Compliance

Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The candidate must be able to maintain complete confidentiality of any information encountered.

What’s Next

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. You will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. For more information about future career opportunities, join our talent network, like our Facebook page or follow us on X.

Equal Opportunity Statement

Brink’s is an equal opportunity/affirmative action employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.