ATM Technical Support Specialist

Brink's; Billings (MT); On-site; USD 55,104,000 - 60,614,000; Full time

Job summary

Brink’s is seeking a motivated ATM Technical Support Specialist to provide help desk support and monitoring for ATMs in Billings, MT. The role emphasizes cheerful, professional troubleshooting and basic computer knowledge; classroom and hands-on training are provided.

You will troubleshoot, program, and monitor ATMs via phone and internet in a call center environment, assist customers and technicians, and perform related duties as needed.

Qualifications

• High School Diploma or equivalent (required).
• Strong technical, problem solving, and communication skills.
• Basic computer knowledge and interest in technology.

Responsibilities

• Troubleshoot, program, and monitor ATMs via phone and internet in a call center environment.
• Provide professional support to customers and technicians. Assist with various tasks as assigned.
• Preform related duties as business needs present themselves, within your scope of practice

Skills

Basic computer knowledge

Troubleshooting ability

Customer focused

ATM monitoring

Multi-tasking

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Dual monitors

Learn new software

Multiple systems

Job description

Billings, MT (J0202)

Full time

R78801

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

GENERAL SUMMARY:

PAI (A Brinks Company) is looking for a motivated, hardworking individual to provide technical support and monitoring for ATMs in an inbound Help Desk. The position includes troubleshooting ATM settings, communication errors, ordering parts, monitoring ATMs and other tasks as assigned. Successful candidates are cheerful, professional, reliable, and enjoy troubleshooting issues. Candidates must have basic computer knowledge (understand PC components and their basic function) and have an interest in technology. Classroom and hands on training provided.

PAY

$20/ HR

LOCATION

Billings, MT Office

ESSENTIAL DUTIES AND TASKS:

• Troubleshoot, program, and monitor ATMs via phone and internet in a call center (office) environment.

• Provide professional support to customers and technicians. Assist with various tasks as assigned.

• Preform related duties as business needs present themselves, within your scope of practice

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the ATM Technical Support Specialist role include:

• Basic computer knowledge (components and connections)

• Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue)

• Customer Focused

• Ability to proactively monitor ATMs for errors with minimal supervision

• Remain professional at all times

• Ability to multi-task and navigate computer applications quickly (basic office skills)

• Learn quickly when facing new problems and actively seek needed information from all available resources

• Ability to succeed in a fast-paced environment

• Ability to take ownership of issues through completion as needed

• Work well with others to solve customer issues

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent (required)

• Strong technical, problem solving, and communication skills

COMPUTER / APPLICATIONS SKILLS:

• Microsoft office suite; specifically Outlook and Excel

• Ability to learn other software programs quickly

• Able to use dual computer monitors efficiently

• Work in multiple systems to achieve a task

WORKING CONDITIONS:

This work is performed in a business office setting. The working environment in the call center can be distracting due to noise. This position requires continuous looking at a computer screen and sitting while handling calls. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 10 pounds or less, which can be accommodated.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions.

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

The candidate must be able to maintain complete confidentiality of any information he/she encounters.

PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we’re here to support you every step of the way.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

The company reserves the right to revise and alter this job description as needed.

Build a Career with Purpose at Brink’s

For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.

At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact.

No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.

See the “Terms and Conditions for Brink's” at: Terms of Use - Brink's US (https://us.brinks.com/terms-of-use)

See the “Brink's California Consumer Privacy Notice” at: Brink's California Consumer Privacy Act Notice - Brink's US (https://us.brinks.com/brinks-california-consumer-privacy-act-notice)