ATM Operations Channel Specialist

Truist; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Truist in Charlotte, NC is seeking a highly skilled ITM/ATM operations generalist capable of independent decision-making to address complex system, operational, and customer issues. The role includes data analysis, dashboard creation, and reporting to identify performance trends.

You will handle escalation, multi-task daily workflows, and contribute to policy development, training, and continuous improvement within the ATM Channel Operations teams.

Qualifications

• High School Diploma or equivalent with banking operations or retail experience.
• Ability to analyze complex business situations using analytical tools.
• Strong organizational, communication, analytical, and presentation skills.
• Experience handling complex technical and research issues.

Responsibilities

• Analyze and solve complex ITM/ATM/Device system issues and coordinate field support.
• Escalate production issues and support continuous system development.
• Create and maintain ITM/ATM/Device performance dashboards and ad hoc data reports.
• Identify trends and recommend process improvements.
• Assist in developing policies, procedures, and training materials.

Skills

Analytical skills

Multi-tasking

Communication skills

Presentation skills

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Ariba

ServiceNow

XPTR

NCR Vision

Job description

Regular or Temporary

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Please review the following job description

A highly skilled and experienced generalist who can be successful assigned to multiple ATM Channel Operations functions with the ability of independent decision-making, including analysis and solutioning complex system related technical, operational, and customer issues, performs critical fleet administrative tasks, creation and maintenance of databases and management reports, interpreting data, and identifying performance trends.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Analyze and solve complex ITM/ATM/Device system related operational and customer issues, leveraging monitoring systems and coordinating third party support technicians in the field
• Responsible for escalation of production issues for quick resolution exercising independent decision-making and understanding and supporting continuous development of ITM/ATM/Device support systems
• Position requires flexibility in prioritizing daily workflows, with strong emphasis on multi-tasking
• Makes decisions on highly complex issues with considerable latitude in judgment interpreting policies and procedures and resolves technical, operational, and client impacting problems within established guidelines
• Monitor, identify, research, compile, and report daily operational fleet administrative data related to specialized transactions, functions, work volume, productivity, and finance and quality issues.
• Research, compile, analyze, mitigate, clear and report moderately complex operational data from production, productivity, financial, and quality statistics
• Create and maintain ITM/ATM/Device performance dashboards, fulfilling ad hoc data requests
• Assists with identifying trends and uncovering reoccurring issues as well as acts as a catalyst for change in making recommendations for streamlining functions and processes
• Assist in developing and implementing policies, procedures, and training materials, provide training to others in the department/ function as a highly skilled generalist who can be successful assigned to any operations function

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent and 3 year's banking operations or retail branch banking experience with an emphasis on analytical concepts
• Ability to comprehend, analyze, and interpret complex business situations using basic analytical tools and specialized applications.
• Demonstrate strong organizational, communication, analytical and presentation skills.
• Experience in handling complex technical and research issues

Preferred Qualifications

• Associate degree with an emphasis in accounting/finance or 5 years equivalent relevant work experience in retail banking operations environment
• Proficient with Microsoft Office suite and other bank applications necessary for monitoring, research, and reporting such as Ariba, ServiceNow, XPTR, and NCR Vision
• Specific certification in ATM hardware break-fix and maintenance support in a help desk environment

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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