Network Control Support Specialist I

Crump Life Insurance Svcs Inc; Wilson (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k plan

Paid time off

Job summary

Truist is seeking a highly skilled generalist for ATM Channel Operations with the ability to independently analyze and resolve complex ITM/ATM/Device issues. The role involves creating dashboards, managing data, and providing training on procedures across the department.

The position requires strong analytical and presentation skills, along with flexibility to prioritize multiple workflows. Regular benefits and a path for professional development are offered.

Qualifications

• High School Diploma or equivalent with analytical concepts experience.
• Ability to analyze and interpret complex business situations using basic tools.
• Strong organizational, communication, analytical and presentation skills.
• Experience in handling complex technical and research issues.

Responsibilities

• Analyze and solve complex ITM/ATM/Device system issues using monitoring systems and third party support.
• Escalate production issues and support ongoing system development.
• Prioritize daily workflows with strong multi-tasking capabilities.
• Make decisions on highly complex issues within guidelines and resolve problems.
• Report daily operational fleet data on transactions, work volume, and quality.

Skills

Analytical skills

Data analysis

Communication

Presentation skills

Multi-tasking

Education

High School Diploma

Tools

Ariba

ServiceNow

XPTR

NCR Vision

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

A highly skilled and experienced generalist who can be successful assigned to multiple ATM Channel Operations functions with the ability of independent decision-making, including analysis and solutioning complex system related technical, operational, and customer issues, performs critical fleet administrative tasks, creation and maintenance of databases and management reports, interpreting data, and identifying performance trends. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Essential Functions

• 1. Analyze and solve complex ITM/ATM/Device system related operational and customer issues, leveraging monitoring systems and coordinating third party support technicians in the field
• 2. Responsible for escalation of production issues for quick resolution exercising independent decision-making and understanding and supporting continuous development of ITM/ATM/Device support systems
• 3. Position requires flexibility in prioritizing daily workflows, with strong emphasis on multi-tasking
• 4. Makes decisions on highly complex issues with considerable latitude in judgment interpreting policies and procedures and resolves technical, operational, and client impacting problems within established guidelines
• 5. Monitor, identify, research, compile, and report daily operational fleet administrative data related to specialized transactions, functions, work volume, productivity, and finance and quality issues.
• 6. Research, compile, analyze, mitigate, clear and report moderately complex operational data from production, productivity, financial, and quality statistics
• 7. Create and maintain ITM/ATM/Device performance dashboards, fulfilling ad hoc data requests
• 8. Assists with identifying trends and uncovering reoccurring issues as well as acts as a catalyst for change in making recommendations for streamlining functions and processes
• 9. Assist in developing and implementing policies, procedures, and training materials, provide training to others in the department/ function as a highly skilled generalist who can be successful assigned to any operations function

Qualifications

• 1. High School Diploma or equivalent and 3 year's banking operations or retail branch banking experience with an emphasis on analytical concepts
• 2. Ability to comprehend, analyze, and interpret complex business situations using basic analytical tools and specialized applications.
• 3. Demonstrate strong organizational, communication, analytical and presentation skills.
• 4. Experience in handling complex technical and research issues

Preferred Qualifications

• 1. Associate degree with an emphasis in accounting/finance or 5 years equivalent relevant work experience in retail banking operations environment
• 2. Proficient with Microsoft Office suite and other bank applications necessary for monitoring, research, and reporting such as Ariba, ServiceNow, XPTR, and NCR Vision
• 3. Specific certification in ATM hardware break-fix and maintenance support in a help desk environment

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

E-Verify IER Right to Work About Truist

Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.