ATM Field Service Technician

Nusource-Financial-; Minneapolis (MN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401k Plan with company match

Paid Time Off and paid holidays

Medical, dental and vision

Life and disability

Supplemental insurance (accident, etc)

Annual clothing allowance

Job summary

NuSource Financial Inc. is seeking a Service Technician to install and service security and ITM equipment, perform preventative maintenance, and triage customer issues.

You will work closely with customers to deliver timely, high-quality service and maintain professional communication throughout all interactions. The role requires hands-on technical ability with low voltage systems, IP video, and access control, along with a clean driving record and the ability to pass checks.

Qualifications

• Troubleshooting low voltage and basic electronic systems.
• Analog and IP video knowledge.
• Security alarm wiring, device installation and programming experience.
• Proficiency with Windows 10 and Microsoft Office products.
• Must be able to pass background check, drug test and DMV record check.
• HS Diploma or equivalent.
• Valid Driver’s License.

Responsibilities

• Provide world class customer experience.
• Perform low voltage installations (wiring, mounting, setup).
• Service access control, video surveillance, security alarm, and related systems.
• Install and service ATM banking equipment as needed.
• Diagnose hardware/software issues and perform repairs.
• Document all service calls and update stakeholders.

Skills

Troubleshooting

Analog video

IP video

Security alarm wiring

Windows 10 & Office

Background checks

HS Diploma

Driver’s license

Education

Associates Degree

Industry Certifications

Job description

Do you enjoy working with your hands and diagnosing problems? Are you a tech savvy person with mechanical aptitude who feels their skills are transferrable? Service Technicians create value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will triage customer issues, find the right solution, and even handle some problems before they start.

If this sounds like you, we would like to get to know you better!

NuSource implements cutting edge Branch Transformation, Security and Service solutions for the financial institution vertical supported by a world class service team. Our mission isto consistently deliver value-added consultative solutionsand quality service experiences based on our core values of Integrity, Professionalism, and Teamwork. Our Net Promoter Score is consistently in the mid-80’s, which far exceeds anyone in our industry. NuSource is employee-owned and everyone who works for us has the opportunity to become an owner.

Primary Function/Summary

Perform installation services to customer specifications within timeline and budget parameters. Respond to and resolve requests for service of security, conventional, ATM, and ITM equipment. Complete preventative maintenance work as prescribed.

Responsibilities

Provide a world class customer experience!

• Perform low voltage job duties such as wiring, mounting and setup of electronic security installations (Video Surveillance, Access Control Systems, Security Alarm Systems, Phone Entry Systems, etc.)
• Service access control, video surveillance, security alarm, pneumatic systems, drive through audio systems, locks, and keys.
• Install and service customer ATM banking equipment.
• Diagnose hardware and software problems and complete needed repair and resolution
• Complete preventative maintenance check-ups as defined by maintenance contract
• Complete site surveys as necessary to validate conditions in support of project bids and proposals
• Document/complete all fields and call notes via electronic applications for each service call
• Communicate activity and status to manager, dispatch, customer and others as needed
• Maintain company van and tools in good working order (company expense)
• Interact with customer in a professional and proficient manner

Skills and Qualifications

Required

• Troubleshooting knowledge for low voltage & basic electronic systems
• Analog and IP video knowledge
• Security Alarm wiring, device installation & programming experience
• Proficiencies with Windows 10 & Microsoft Office Products
• Ability to pass background check, drug test and DMV record check
• HS Diploma
• Driver’s license

Preferred

• Minimum 2 years’ experience in security, low voltage and/or locksmithing industry
• Low voltage cabling expertise
• Access control experience
• Door Hardware Experience (instillation and service of strikes, mag-locks, power door operators, electrified locking hardware etc.)
• Ability & understanding with IP data networks
• 2 Year Associates Degree from a Technical College Specifically with training in Electronics or Low Voltage System Design
• Ability to perform all duties while maintaining our core values of Professionalism, Integrity, and Teamwork

Job Type : Full-time

Required license or certification: Driver's License

Education: Associated Degree or Industry Certifications

Benefits available include

• 401k Plan with company match
• Paid Time Off (PTO) and paid company holidays
• Medical, dental and vision
• Life and disability
• Supplemental insurance (accident, hospital and illness)
• Annual clothing allowance

The specific compensation offered to a candidate may vary based on factors include, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

NuSource Financial participates in the federal government's E-Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.